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#1
bg13

bg13

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Hi, Thanks in advance for your help.I turned off my computer last week by just holding down the power button.Now when I try to turn it on it goes to a completely black screen when windows should be loading. I have all my original cds that dell sent with the computer.Any help would be appreciated
I am using my daughters laptop to access this forum .
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#2
happyrock

happyrock

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can you boot into safe mode with command mode...if so do so and at the prompt type chkdsk /r
and press enter...

NOTE THE SINGLE SPACE BEFORE THE /

While chkdsk is running you will see a light blue window with a dark blue band at the top and bottom. or a black dos box depending on on which cd you use... a Chkdsk will display the specific stage it is checking as well as the percentage of completion of the stage....
there are 5 stages...it may appear to hang at a certain % for a hour or more...it even will sometimes go back over a area...this is normal...
WARNING... Microsoft does not recommend interrupting the CHKDSK process when it is used with the /r switch, and Microsoft does not guarantee the integrity of the disk if the CHKDSK program is interrupted.
DO NOT SHUT DOWN THE COMPUTER OR YOU CAN HAVE SERIOUS PROBLEMS...it can take a long time depending on how large the drive is...
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