Hello
jds2207.... Welcome to
GeeksTo
Go,
I'm sorry to hear about your issue. We will try to help you resolve this as soon
as possible.
- Please understand we are all volunteers and we are not here all the time.
- Sometimes it may be a extended amount of time to get back to you. If it has been
more then 3 days please shoot me a PM and I will try to get back to you quickly
then. - Please do the following and supply the requested information as needed. If you
don't understand my instructions please ask and I will try to explain them
clearer for you. - Do not attempt any steps unless instructed or ask before to
make sure they will not cause any further issues.
- Desktop or Laptop
- If name brand system then what make and model
First lets get some information and see if we can find the root of the issue.
- Please download the Event Viewer Tool by Vino Rosso VEW and save it to your Desktop:
- Double-click VEW.exe
- Under 'Select log to query', select (as appropriate):
- Under 'Select type to list', select (as appropriate):
Then use the 'Date of events' or 'Number of events' as follows:Either:
- Click the radio button for 'Number of events'
Type 3 in the 1 to 20 box (or any number from 1 to 20)
Then click the Run button.
Notepad will open with the output log.
- Click the radio button for 'Date of events'
In the From: boxes type today's date (presuming the crash happened today) 13 07 2009
In the To: boxes type today's date (presuming the crash happened today) 13 07 2009
Then click the Run button.
Notepad will open with the output log.
Please post the Output log in your next reply
Download and install
Free Everest Home EditionOpen it.
1: In left pane expand
Computer folder.
2: Click once on
Summary3: In upper menu, go
Report 4: And then to
Quick Report-Summary5: Save it in text file, and paste it in your next post.
Click the
+ by computer, click on
Sensor. Get a screenshot and post it so I can check your temps and voltages...
DO NOT INCLUDE ANYTHING UNDER THE LINE THAT SAYS "DEBUG- PCI" Download
Speedfan (The download link is to the right), and install it. Once it's installed, run the program and post here the information it shows.
The information I want you to post is the stuff that is circled in the example picture I have attached.
To make sure we are getting all the correct information it would help us if you were to attach a screenshot like the one below of your
Speedfan results.
To do a screenshot please have click on your Print Screen on your keyboard.
- It is normally the key above your number pad between the F12 key and the Scroll Lock key
- Now go to Start and then to All Programs
- Scroll to Accessories and then click on Paint
- In the Empty White Area click and hold the CTRL key and then click the V
- Go to the File option at the top and click on Save as
- Save as file type JPEG and save it to your Desktop
- Attach it to your next reply
Last step I would like you to take is:
Go to
Start and then to
RunType in
Chkdsk /r Note the space between k and /
Click
Enter ...It will probably ask if you want to do this on the next reboot...click
YIf the window doesn't shutdown on its own then reboot the system manually. On reboot the system will start the chkdsk operation
This one will take longer then chkdsk /fNote...
there are 5 stages...
It may appear to hang at a certain percent for a hour or more or even back up and go over the same area...this is normal...
DO NOT SHUT YOUR COMPUTER DOWN WHILE CHKDSK IS RUNNING OR YOU CAN HAVE SEVERE PROBLEMS This can take several hours to complete.
When completed it will boot the system back into windows.
Let me know if this fixes the problem
How To Run Chkdsk /r from Recovery Console:
How to run checkdisk from recovery console (Windows xp). (
Courtesy dsenette)- Insert the Windows XP startup disk into the floppy disk drive, or insert the Windows XP CD-ROM into the CD-ROM drive, and then restart the computer.
Note:Click to select any options that are required to start the computer from the CD-ROM drive if you are prompted to do so. - When the "Welcome to Setup" screen appears, press R to start the Recovery Console.
Note:If you have a dual-boot or multiple-boot computer, select the installation that you want to access from the Recovery Console. - When you are prompted to do so, type the Administrator password. If the administrator password is blank, just press ENTER.
- At the Recovery Console command prompt, type the following then press Enter:
chkdsk /r
- Allow this to run UNDISTURBED until completed (45 min or so)
- Report any errors