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ThinkPoint has a grip on her computer!


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#1
radiocycle

radiocycle

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Hi Forum Members,

My gf, pedalflower, and I hve side-by-side computers and her's picked up ThinkPoint. She has Malwarebytes but can't update or run it because she can't log on as administrator. We made a non-admin profile so that she could get onto the web. But any program she tries to run says she needs to be an administrator. Any help would be greatly appreciated. We did manage to run a 'hyjackthis' log which I have a copy of, if that's any help. She is running Vista. Thanks!

radio
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#2
mitch8

mitch8

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Hello radiocycle, and welcome to GeeksToGo! My name is Mitch8 and I will be helping you with your problem. Here are a few things I would like to point out:
  • Please post your logs, don't attach them unless stated.
  • Please read my posts carefully and if you have any questions ask.
  • Stay with this topic until I tell you that your system is clean. Malware can still be on your system even if you don't notice it.

Sorry for the delay

Lets try this first, if it fails go to Plan B.

Note: If using Firefox right-click on any download links and choose Save As

Please download OTH to your desktop
Please download OTL to your desktop
Please download the attached file Scan.txt to your desktop

Double click the OTH file to run it and click Kill All Processes, your desktop will go blank.

Posted Image

Then select Start OTL. OTL will now run

  • Double-click on the Custom Scans box and a message box will popup asking if you want to load a custom scan from a file
    Select Scan.txt that you downloaded
  • Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
    • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  • Click the Internet Explorer button, post these logs in your Virus Removal topic.

Plan B

Download Rkill from here: there are several flavours to choose from, if one does not work then try the next
Once it is downloaded, double-click on rkill in order to automatically attempt to stop any processes associated with Rogue programs. Please be patient while the program looks for various malware programs and ends them. When it has finished, the black window will automatically close and you can continue with the next step. If you get a message that rkill is an infection, do not be concerned. This message is just a fake warning given by the malware when it terminates programs that may potentially remove it. If you run into these infections warnings that close Rkill, a trick is to leave the warning on the screen and then run Rkill again. By not closing the warning, this typically will allow you to bypass the malware trying to protect itself so that rkill can terminate the malware. So, please try running Rkill until malware is no longer running. You will then be able to proceed with the rest of my instructions.

Do not reboot your computer after running rkill as the malware programs will start again.

Then run OTL as above (without OTH).
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#3
radiocycle

radiocycle

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Hi Mitch8, and thanks for responding!

I have managed to rid ourselves of ThinkPoint as of a few days ago. We stopped the process and that allowed us to finally log in as administrator (which we couldn't do at first) and thereby update MalwareBytes. That program killed and got rid of TP.

Thanks for your attention,

radio and gf
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#4
mitch8

mitch8

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Hi,

Thanks for letting me know.

Glad you got it fixed.

-Mitch
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