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Can't Connect with "Other User"

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Ok, I have 2 "users" on my computer. I have an itunes library under one "user" and then my sons library is on the main "user". When I log off and switch user, it will not let me connect to the internet. When I switch back to the original user it is still connected. I hope this doesn't sound too dumb but how do I connect using my secondary user. I always used to be able to do it. Does it have anything to do with the Norton 360 I installed a few weeks ago? How would I go about setting things up to allow me to connect using my secondary user? I use Windows 360 and have Verizon high speed by modem if that helps. Thanks in advance!
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