Jump to content

Welcome to Geeks to Go - Register now for FREE

Geeks To Go is a helpful hub, where thousands of volunteer geeks quickly serve friendly answers and support. Check out the forums and get free advice from the experts. Register now to gain access to all of our features, it's FREE and only takes one minute. Once registered and logged in, you will be able to create topics, post replies to existing threads, give reputation to your fellow members, get your own private messenger, post status updates, manage your profile and so much more.

Create Account How it Works
Photo

Antivirus


  • This topic is locked This topic is locked

#1
nerissa22

nerissa22

    New Member

  • Member
  • Pip
  • 2 posts
Please always be patient while the program looks for various malware programs and ends them. .... What if I can't use task manager?. What do i do. my computer has become a crashing-restarting-machine. ..... I could not eneter in a safe mode nor run any programs. ...

Edited by sari, 31 October 2010 - 08:55 AM.
removed spam link

  • 0

Advertisements


#2
Aaron

Aaron

    GeekU Mod

  • GeekU Moderator
  • 3,155 posts
Hi, welcome to Geeks to Go ;) !
I'm Aaron and I will be helping you with your problem(s).

Before we start I need to mention a few things:
  • Please post all the requested logs directly in your reply, do not attach or put them in Quote/Code boxes unless asked to.
  • I recommend reading my instructions at least once before carrying them out, this will make sure you understand them before you start.
  • Try to reply every one-two days, I'll try to do the same. At some point your computer will run better (hopefully :D), but this doesn't mean all malware is removed so your system is still compromised and not working 100 % correctly.
    Therefore it's very important to keep following my instructions. I'll tell you when we are done.
  • Please don't run any other malware removal tools/programs or follow other instructions that I didn't asked you to do.
  • Don't post your logs at other forums! Analysing your logs takes a lot of time for us and that way you will put two or more helpers to work for nothing.
  • It's important follow all instructions as told. If you have any questions, don't hesitate to ask!
Let's get to work now ;)

Are you able to boot? (Even if you cannot run any other program.)

Please always be patient while the program looks for various malware programs and ends them

Did you try to use RKill?

What do i do. my computer has become a crashing-restarting-machine.

So you aren't able to boot? Is this due a malware removal program?
If you cannot boot hen please proceed with the following.

Just before the Windows loading screen appears, or just before your PC automatically restarts, press the F8 key to enter Advanced Boot Options.
Do you see this option “Disable automatic restart on system failure” on that list? If possible, select it and press [ENTER]

Posted Image

Now your computer won't keep restarting but show you the BSOD instead. Please post the description, the Windows STOP message and the filename in your next reply (it's possible they aren't all displayed, just post what you can):

Posted Image

Greetings
Maser00
  • 0

#3
Aaron

Aaron

    GeekU Mod

  • GeekU Moderator
  • 3,155 posts
Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
  • 0






Similar Topics

0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

As Featured On:

Microsoft Yahoo BBC MSN PC Magazine Washington Post HP