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Appears to start normally, then black screen


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#1
bettei

bettei

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I have a laptop with Windows 7, and it has been working normally. However when I tried to start it up this morning, it appears to load windows with the regular Windows welcome screen..then the screen goes blank. I can start it up in safe mode, but not in regular mode. I hope there is a simpler solution than doing a complete restore.

Any advice you can give me?
Thanks!
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#2
rshaffer61

rshaffer61

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Since it will start in Safe Mode that would indicate something loading in the Msconfig Startup in Normal Mode that is causing the problem. Most likely a driver of some sort or a new program just installed. To rectify this do the following while in Safe Mode.
Lets see what you have in your startup

Please click on
Start and then to Run
Type in msconfig and press Enter
Now click on Startups
Then uncheck everything and restart.
IMPORTANT! In case of laptop, make sure, you do NOT disable any keyboard, or touchpad entries.
If system boots correctly and is running smoothly and faster then we have a startup problem
Try going back into msconfig and check one item and reboot
Keep doing that till you have found the problem or all are finally checked.
Post back with the results
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