Am doing this post on behalf of my husband, whose computer has the BSOD.
Details about his computer:
Service Tag C09B121
Express Service Code 26137019161
Processor Mobile Intel® Pentium® 4 - M CPU 2.00GHz
Processor Speed 1.95 GHz
Memory (RAM) 1024 MB
Operating System Microsoft Windows XP Professional
Operating System Version 5.1.2600
His computer only has DIAL UP access to the internet.
Information about the message on the BSOD:
'A problem has been detected and Windows has been shut down to prevent damage to your computer.
If this is the first time you've seen this stop error screen, restart your computer. If the screen appears again, follow these steps:
Check to make sure that any new hardware or software is properly installed. If this is a new installation, ask your hardware or software manufacturer for any Windows update you might need.
If problems continue, disable or remove any newly installed hardware or software. Disable BIOS memory options such as caching or shadowing. If you need to use safe mode to remove or disable componants, restart your computer, press F8 to select Advanced Startup Options, then select safe mode.
Technical information: *** 0x000000ED (0x86F67900, 0xC0000006, 0x00000000, 0x00000000)'
The first numbers inside the parenthisis changes - 0x86F17788, 0x86F8F900, 0x86FD1900.
Would very much appreciate assistance for my husband's computer. He has not installed software or hardware recently at all.
I am not technically experienced!
Thanks very much in advance.