[RichardL]

If it's not one thing, it's another !! CD-ROM and DVD inop. Checked device manager to find Windows cannot load device driver . . corrupted or missing. Downloaded from HP website but wants to copy to A drive floppy?? Don't have one of those !! Thanks in advance

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Optical drives do not need a driver to work. OS has native drives to make them work.
Help me by posting the make and model of your system please.
Is this a laptop or desktop?
Also please do the following so I can see what you are seeing please.
Please Go to

1: STARTand the click on RUN
2: Type in devmgmt.msc
3: Click Enter


To do a screenshot please have click on your Print Screen on your keyboard. It is normally the key above your number pad between the F12 key and the Scroll Lock key
Now go to Start and then to All Programs
Scroll to Accessories and then click on Paint
In the Empty White Area click and hold the CTRL key and then click the V
Go to the File option at the top and click on Save as
Save as file type JPEG and save it to your Desktop


Attach it to your next reply

[rshaffer61]

Optical drives do not need a driver to work. OS has native drives to make them work.
Help me by posting the make and model of your system please.
Is this a laptop or desktop?
Also please do the following so I can see what you are seeing please.
Please Go to

1: STARTand the click on RUN
2: Type in devmgmt.msc
3: Click Enter


To do a screenshot please have click on your Print Screen on your keyboard. It is normally the key above your number pad between the F12 key and the Scroll Lock key
Now go to Start and then to All Programs
Scroll to Accessories and then click on Paint
In the Empty White Area click and hold the CTRL key and then click the V
Go to the File option at the top and click on Save as
Save as file type JPEG and save it to your Desktop


Attach it to your next reply

[RichardL]

Thanks for your response. . Operating HP m7100y desktop w/Win XP.Still looking for the ATTACH icon?
Now I have it !!

[rshaffer61]

OK after checking HERE on HP's site I see no optical driver at all listed.
Have you looked in My Computer and does the drive show up there?
You can also delete the existing ones in Device Manager and reboot to see if OS will load the correct driver then.

[RichardL]

Further info on cd-rom/dvd inop . . searched google to find file sp26777 related to dvd driver update

[rshaffer61]

Doesn't look to be a driver but a firmware update.

[RichardL]

Further on cdrom/dvd problem . . went to MS Automated Troubleshooting and ran MS Fix It. Worked like a charm !! Thanks for your help.

[rshaffer61]

Which fix?
high and low filters or cdgone patch?