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Sporadic loss of Internet Connection ...LONG!


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#1
dontcensorme

dontcensorme

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Hello Geeks :D

Can anybody give me an idea of what's happening with my PC? (apologies for length of post, I wasn't sure how to attach the results file).

We had no internet access last friday due to a techical problem that affected thousands of people in the north of england and parts of scotland, but my hubby's PC worked fine when the service came back on and mine worked for a few hours then went off again. It hasn't worked since (until yesterday).

The windows trouble shooter showed the network adaptor as being disconnected. I bought a new ethernet cable and re-started my router (Orange Livebox) and it started working, but only for an hour or two then stopped again. I had a look in Device Manager this morning and noticed that when I right-clicked on Network Adaptor it had "enable" as one of the options so I clicked on it and my connection came back. So far today it's working normally. I hadn't disabled it in the first place.

I'm the only one who uses this PC and my the router has one other PC connected to it that has been able to connect to the internet all the time. Both are ethernet cable connections, we don't have wireless at the moment. I don't know if it's the router or my PC that's at fault. I have noticed a lot of error messages this week in the Event Viewer (and even a BSOD last night!), but don't understand any of them.

I had a look at someone else's thread and followed one of the suggestions on there and got this, none of which I understand - doh:

Windows IP Configuration

Host Name . . . . . . . . . . . . : Home-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Broadcom NetLink ™ Gigabit Ethernet
Physical Address. . . . . . . . . : A4-BA-DB-E2-B6-74
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::e55a:28e7:1971:a033%11(Preferred)
IPv4 Address. . . . . . . . . . . : 192.168.1.78(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : 06 November 2010 12:00:52
Lease Expires . . . . . . . . . . : 07 November 2010 12:00:53
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DHCPv6 IAID . . . . . . . . . . . : 245676763
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-13-7F-AC-50-A4-BA-DB-E2-B6-74
DNS Servers . . . . . . . . . . . : 192.168.1.1
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{4576D4B7-948E-4479-A524-4435DB832931}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:5ef5:79fd:18e1:767:a06e:c791(Preferred)
Link-local IPv6 Address . . . . . : fe80::18e1:767:a06e:c791%13(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled

Pinging Home-PC [::1] with 32 bytes of data:
Reply from ::1: time<1ms
Reply from ::1: time<1ms
Reply from ::1: time<1ms
Reply from ::1: time<1ms

Ping statistics for ::1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

Pinging google.com [173.194.37.104] with 32 bytes of data:
Reply from 173.194.37.104: bytes=32 time=55ms TTL=55
Reply from 173.194.37.104: bytes=32 time=53ms TTL=55
Reply from 173.194.37.104: bytes=32 time=57ms TTL=55
Reply from 173.194.37.104: bytes=32 time=55ms TTL=55

Ping statistics for 173.194.37.104:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 53ms, Maximum = 57ms, Average = 55ms

Pinging 209.85.171.100 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 209.85.171.100:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

Image Name PID Services
========================= ======== ============================================
System Idle Process 0 N/A
System 4 N/A
smss.exe 296 N/A
csrss.exe 540 N/A
wininit.exe 600 N/A
csrss.exe 620 N/A
services.exe 664 N/A
lsass.exe 684 KeyIso, SamSs
lsm.exe 692 N/A
svchost.exe 796 DcomLaunch, PlugPlay, Power
winlogon.exe 848 N/A
nvvsvc.exe 904 nvsvc
svchost.exe 936 RpcEptMapper, RpcSs
svchost.exe 128 AudioSrv, Dhcp, eventlog,
HomeGroupProvider, lmhosts, wscsvc
svchost.exe 316 AudioEndpointBuilder, HomeGroupListener,
Netman, PcaSvc, SysMain, TrkWks, UxSms,
WdiSystemHost, WPDBusEnum, wudfsvc
svchost.exe 560 AeLookupSvc, Appinfo, BITS, Browser, gpsvc,
IKEEXT, iphlpsvc, LanmanServer, MMCSS,
ProfSvc, Schedule, SENS, ShellHWDetection,
Themes, Winmgmt, wuauserv
svchost.exe 1052 EventSystem, fdPHost, netprofm, nsi,
WdiServiceHost
DockLogin.exe 1112 DockLoginService
nvvsvc.exe 1128 N/A
svchost.exe 1200 CryptSvc, Dnscache, LanmanWorkstation,
NlaSvc
spoolsv.exe 1312 Spooler
svchost.exe 1364 BFE, DPS, MpsSvc
taskhost.exe 1432 N/A
dwm.exe 1528 N/A
explorer.exe 1584 N/A
mfevtps.exe 1692 mfevtp
SeaPort.exe 1748 SeaPort
SftService.exe 1820 SftService
svchost.exe 1876 stisvc
mcshield.exe 1916 McShield
mfefire.exe 1996 mfefire
McSvHost.exe 512 McMPFSvc, mcmscsvc, McNaiAnn, McNASvc,
McProxy
svchost.exe 2568 PolicyAgent
WUDFHost.exe 2644 N/A
STService.exe 2948 N/A
DSUpd.exe 2864 N/A
conhost.exe 1380 N/A
Toaster.exe 3232 N/A
RAVCpl64.exe 3452 N/A
DataSafeOnline.exe 3552 N/A
SSScheduler.exe 3580 N/A
DellDock.exe 3592 N/A
PDVDDXSrv.exe 3660 N/A
RoxioBurnLauncher.exe 3708 N/A
mcagent.exe 3716 N/A
sprtcmd.exe 3724 N/A
svchost.exe 3832 FDResPub, SSDPSRV, upnphost
SearchIndexer.exe 4092 WSearch
sprtsvc.exe 1072 sprtsvc_DellSupportCenter
wmpnetwk.exe 2580 WMPNetworkSvc
svchost.exe 4340 p2pimsvc, p2psvc, PNRPsvc
svchost.exe 4596 SDRSVC
mcuicnt.exe 4608 N/A
McCHSvc.exe 4444 McComponentHostService
firefox.exe 2288 N/A
plugin-container.exe 4628 N/A
wlmail.exe 5108 N/A
wlcomm.exe 2744 N/A
audiodg.exe 1288 N/A
cmd.exe 3468 N/A
conhost.exe 4512 N/A
tasklist.exe 4956 N/A
WmiPrvSE.exe 4120 N/A

END OF RESULTS

Does that show anything that might point to the cause of the problem?

I just about know how to operate my PC, have no techy skills at all.

Is there a way to check if it's the router or the PC? This PC is about 6 months old and I haven't had any problems with it up until now. Windows 7 Home premium if that's relevant.

Thanks for reading, sorry for length!
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#2
dontcensorme

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Lost my internet connection again yesterday and only got on today by re-starting the router again. Will probably go off again soon.

If this is in the wrong forum (suspecting now it should be in the hardware section?) could a moderator please move it for me?

Thanks.

Edited by dontcensorme, 07 November 2010 - 06:25 AM.

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#3
Neil Jones

Neil Jones

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Contact your internet provider.
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#4
dontcensorme

dontcensorme

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Please could a moderator delete or close this thread? I have reposted it in a more appropriate forum. Sorry for any inconvenience.
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