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Adobe Headache


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#1
kmad61

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My pc will not open pdf files and will not install adobe reader.There is no Adobe showing up in add/remove software.I downloaded another pdf reader and that wont work.My pc is acting like Adobe reader or acrobat is still installed and my error message are Adobe related.My pc is running well with no issues and I have Xp pro.
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#2
rshaffer61

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Go HERE and follow the instructions to download and run the Adobe Flash Uninstaller.
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#3
kmad61

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I ran the un installer and then tried to read a pdf file online...Error message said (The Adobe acrobat/reader that is running cannot be used to view pdf files in a web browser.Adobe versions 8 or 9 is required).
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#4
rshaffer61

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Uninstall it all again.
Then try this:
http://www.foxitsoft...com/pdf/reader/

Foxit

Free download and reads everything Adobe reads.
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#5
kmad61

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Ive got the fox installed...that doesnt work either.I cant find any adobe acrobat/reader to uninstall.When I download the Adobe the install fails every time....????
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#6
rshaffer61

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Reboot and go into Safe Mode with Networking
Then do the steps.
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#7
kmad61

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what steps?
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#8
rshaffer61

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Uninstalling and then try Foxit again.
If it works in Safe Mode then there is something else stopping it.
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#9
kmad61

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Pc wont go into safe mode,freezes up on the choice page...There is no Adobe programs showing in add/remove progs.
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#10
kmad61

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Searched my hd and found some acrobat and reader files but could not delete them from the drive.
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#11
rshaffer61

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OK we're going to have to look deeper then
Go to

Start and then to Run
Type in Chkdsk /r Note the space between k and /
Click Enter ...It will probably ask if you want to do this on the next reboot...click Y
If the window doesn't shutdown on its own then reboot the system manually. On reboot the system will start the chkdsk operation
This one will take longer then chkdsk /f

Note... there are 5 stages...
It may appear to hang at a certain percent for a hour or more or even back up and go over the same area...this is normal...
DO NOT SHUT YOUR COMPUTER DOWN WHILE CHKDSK IS RUNNING OR YOU CAN HAVE SEVERE PROBLEMS
This can take several hours to complete.
When completed it will boot the system back into windows.

Let me know if this fixes the problem
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#12
kmad61

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chk disc complete still get same error msg as before.
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#13
rshaffer61

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Download and install Revo Uninstaller
  • Double click the Revo Uninstaller icon on your desktop to start the program
  • Scroll through the listed programs and Right Click on the program you wish to uninstall. Inyour case Adobe
  • From the pop out menu choose Uninstall
  • Click Yes to the confirmation dialogue
  • In the next window select the Advanced mode
  • Click Next to start uninstalling the program
  • Answer Yes to confirm the uninstall
  • When the program has completed the four steps, click Next to allow the program to search for leftovers
  • Once complete, click Next, then Finish
  • Repeat the above steps for any other programs you wish to remove.


http://www.revouninstaller.com/
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#14
kmad61

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No Adobe on the list.
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#15
rshaffer61

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Go Start and then to Run ("Start Search" in Vista),
Type in: sfc /scannow
Click OK (Enter in Vista).
Have Windows CD/DVD handy.
If System File Checker (sfc) finds any errors, it may ask you for the CD/DVD.
If sfc does not find any errors in Windows XP, it will simply quit, without any message.
In Vista you will receive the following message: "Windows resource protection did not find any integrity violations".

For Vista users ONLY: Navigate to C:\Windows\Logs\CBS folder. You'll see CBS.log file.
Usually, it's pretty big file, so upload it to Flyupload, and post download link.


If you don't have Windows CD....
This applies mostly to Windows XP, since Vista rarely requires use of its DVD while running "sfc"
Note This method will not necessarily work as well, as when using Windows CD, because not always ALL system files are backed up on your hard drive. Also, backed up files may be corrupted as well.

Go Start and then Run
type in regedit and click OK


Navigate to the following key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup

You will see various entries Values on the right hand side.

The one we want is called: SourcePath

It probably has an entry pointing to your CD-ROM drive, usually D and that is why it is asking for the XP CD.
All we need to do is change it to: C:
Now, double click the SourcePatch setting and a new box will pop up.
Change the drive letter from your CD drive to your root drive, usually C:
Close Registry Editor.

Now restart your computer and try sfc /scannow again!


Thanks to Broni for the instructions



Revised and Simplified:


Do you have a valid XP CD?

If so, place it in your CD ROM drive and follow the instructions below:
  • Click on Start and select Run... type sfc /scannow (note the space) (Let this run undisturbed until the window with the blue progress bar goes away)

SFC
- Which stands for System File Checker,
retrieves the correct version of the file from %Systemroot%\System32\Dllcache or the Windows installation source files, and then replaces the incorrect file.
If you want to see what was replaced, right-click My Computer and click on Manage. In the new window that appears, expand the Event Viewer (by clicking on the + symbol next to it) and then click on System.
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