[maggiew]

Hi
First time here and have followed all the instruction listed.

On startup I receive the Dr Watson Postmortem debugger error message - needs to close and all programs trying to load after this message are unable to do so including spywareguard.

Have run Norton, Spybot, Adware, CWShredder and clean it but no luck.

The DrWatson log show some problem with wanadoo.

Have run HJT and here is the log

Logfile of HijackThis v1.99.1
Scan saved at 12:36:47, on 26/05/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Djinn Numéris USB\vstartx.exe
C:\Program Files\Djinn Numéris USB\gisdnlog.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\tcpsvcs.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe
C:\Program Files\Analog Devices\SoundMAX\Smax4.exe
C:\Program Files\Djinn Numéris USB\gsyno.exe
C:\PROGRA~1\Wanadoo\CnxMon.exe
C:\PROGRA~1\Wanadoo\TaskbarIcon.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-us\msnappau.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\Clean Utilities\SpywareGuard\sgmain.exe
C:\WINDOWS\system32\drwtsn32.exe
C:\Program Files\Clean Utilities\SpywareGuard\sgbhp.exe
C:\WINDOWS\system32\drwtsn32.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Common Files\Symantec Shared\NMAIN.EXE
C:\PROGRA~1\NORTON~1\NORTON~1\navw32.exe
C:\Program Files\Clean Utilities\SpywareGuard\sgbhp.exe
C:\Program Files\Clean Utilities\SpywareGuard\sgbhp.exe
C:\Program Files\Clean Utilities\SpywareGuard\sgbhp.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Clean Utilities\HijackThis.exe

R3 - URLSearchHook: Search Class - {08C06D61-F1F3-4799-86F8-BE1A89362C85} - C:\PROGRA~1\Wanadoo\SEARCH~1.DLL
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\Clean Utilities\SpywareGuard\dlprotect.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Clean Utilities\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.02.3000.1002\en-xu\stmain.dll
O2 - BHO: Norton Internet Security - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe
O4 - HKLM\..\Run: [SoundMAX] "C:\Program Files\Analog Devices\SoundMAX\Smax4.exe" /tray
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [GazelDisplay] "C:\Program Files\Djinn Numéris USB\gsyno.exe" -h
O4 - HKLM\..\Run: [WooCnxMon] C:\PROGRA~1\Wanadoo\CnxMon.exe
O4 - HKLM\..\Run: [WOOWATCH] C:\PROGRA~1\Wanadoo\Watch.exe
O4 - HKLM\..\Run: [WOOTASKBARICON] C:\PROGRA~1\Wanadoo\TaskbarIcon.exe
O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
O4 - HKLM\..\Run: [msnappau] "C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-us\msnappau.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - Startup: SpywareGuard.lnk = C:\Program Files\Clean Utilities\SpywareGuard\sgmain.exe
O4 - Global Startup: BigFix.lnk = C:\Program Files\Clean Utilities\BigFix.exe
O4 - Global Startup: Lancement rapide d'Adobe Reader.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra button: Wanadoo - {1462651F-F4BA-4C76-A001-C4284D0FE16E} - http://www.wanadoo.fr (file missing) (HKCU)
O16 - DPF: {88D969C0-F192-11D4-A65F-0040963251E5} (XML DOM Document 4.0) - file://C:\TempEI4\EI40_\msxml4.cab
O17 - HKLM\System\CCS\Services\Tcpip\..\{D9925059-31B3-43B9-AB79-30BCC075DF40}: NameServer = 80.10.246.5 80.10.246.136
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Djinn start up (Gazel Startup) - Unknown owner - C:\Program Files\Djinn Numéris USB\vstartx.exe" /s (file missing)
O23 - Service: ISDN connection log (GisdnLog) - Unknown owner - C:\Program Files\Djinn Numéris USB\gisdnlog.exe" -s (file missing)
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

I no longer use wanadoo, but on trying to remove the program an error comes up and I am unable to uninstall.

Any help will be greatly appreciated.

Thanks
Maggie

[Advertisements]

Disable SpywareGuard before we start. By guarding your settings it could hinder us.

Check the items listed below in HijackThis, close all windows except HijackThis and click Fix checked:

R3 - URLSearchHook: Search Class - {08C06D61-F1F3-4799-86F8-BE1A89362C85} - C:\PROGRA~1\Wanadoo\SEARCH~1.DLL

O4 - HKLM\..\Run: [WooCnxMon] C:\PROGRA~1\Wanadoo\CnxMon.exe
O4 - HKLM\..\Run: [WOOWATCH] C:\PROGRA~1\Wanadoo\Watch.exe
O4 - HKLM\..\Run: [WOOTASKBARICON] C:\PROGRA~1\Wanadoo\TaskbarIcon.exe

O9 - Extra button: Wanadoo - {1462651F-F4BA-4C76-A001-C4284D0FE16E} - http://www.wanadoo.fr (file missing) (HKCU)

Then reboot and try uninstalling Wanadoo.

Regards,

[Metallica]

Disable SpywareGuard before we start. By guarding your settings it could hinder us.

Check the items listed below in HijackThis, close all windows except HijackThis and click Fix checked:

R3 - URLSearchHook: Search Class - {08C06D61-F1F3-4799-86F8-BE1A89362C85} - C:\PROGRA~1\Wanadoo\SEARCH~1.DLL

O4 - HKLM\..\Run: [WooCnxMon] C:\PROGRA~1\Wanadoo\CnxMon.exe
O4 - HKLM\..\Run: [WOOWATCH] C:\PROGRA~1\Wanadoo\Watch.exe
O4 - HKLM\..\Run: [WOOTASKBARICON] C:\PROGRA~1\Wanadoo\TaskbarIcon.exe

O9 - Extra button: Wanadoo - {1462651F-F4BA-4C76-A001-C4284D0FE16E} - http://www.wanadoo.fr (file missing) (HKCU)

Then reboot and try uninstalling Wanadoo.

Regards,

[maggiew]

Hi - thanks for the very fast reply.

I cannot disable Spywareguard - I cannot open the program. Any ideas how to do this?

Thanks
Maggie

[Metallica]

Download and doubleclick http://www.wildersse...remove-hook.reg and confirm you want to merge it with the registry.
It will disable SpywareGuard's active protection so that the next time you reboot your system, the SG modules will not run.

Regards,

[maggiew]

Hi
The string is already present - Deleted the HJT entries and on reboot, now no Dr Watson message. Spywareguard is not loading at all and I cannot open the program. Have lost a couple of system tray icons as well.

Cannot delete wanadoo - get the following message

Runtime error
Program:C\Program\wanadoo\sondageDeInstallation.exe
This application has requested the runtime to terminate it in an unusal way. Please contact the applicators support team

Thanks
Maggie

[Metallica]

Can you post a new HijackThis log?

Regards,

[maggiew]

Hi

New log

Logfile of HijackThis v1.99.1
Scan saved at 13:37:18, on 26/05/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Djinn Numéris USB\vstartx.exe
C:\Program Files\Djinn Numéris USB\gisdnlog.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\WINDOWS\System32\nvsvc32.exe
C:\WINDOWS\System32\tcpsvcs.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe
C:\Program Files\Analog Devices\SoundMAX\Smax4.exe
C:\Program Files\Djinn Numéris USB\gsyno.exe
C:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-us\msnappau.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\Clean Utilities\BigFix.exe
C:\Program Files\Clean Utilities\SpywareGuard\sgmain.exe
C:\Program Files\Clean Utilities\SpywareGuard\sgbhp.exe
C:\Program Files\Messenger\msmsgs.exe
C:\WINDOWS\system32\wuauclt.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Clean Utilities\HijackThis.exe

O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O2 - BHO: SpywareGuard Download Protection - {4A368E80-174F-4872-96B5-0B27DDD11DB2} - C:\Program Files\Clean Utilities\SpywareGuard\dlprotect.dll
O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Clean Utilities\Spybot - Search & Destroy\SDHelper.dll
O2 - BHO: ST - {9394EDE7-C8B5-483E-8773-474BF36AF6E4} - C:\Program Files\MSN Apps\ST\01.02.3000.1002\en-xu\stmain.dll
O2 - BHO: Norton Internet Security - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O2 - BHO: MSNToolBandBHO - {BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: MSN - {BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0} - C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll
O3 - Toolbar: Norton Internet Security - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll
O4 - HKLM\..\Run: [SoundMAXPnP] C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe
O4 - HKLM\..\Run: [SoundMAX] "C:\Program Files\Analog Devices\SoundMAX\Smax4.exe" /tray
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
O4 - HKLM\..\Run: [NvMediaCenter] RUNDLL32.EXE C:\WINDOWS\System32\NvMcTray.dll,NvTaskbarInit
O4 - HKLM\..\Run: [GazelDisplay] "C:\Program Files\Djinn Numéris USB\gsyno.exe" -h
O4 - HKLM\..\Run: [mmtask] c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe
O4 - HKLM\..\Run: [msnappau] "C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-us\msnappau.exe"
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [MsnMsgr] "C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background
O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized
O4 - Startup: SpywareGuard.lnk = C:\Program Files\Clean Utilities\SpywareGuard\sgmain.exe
O4 - Global Startup: BigFix.lnk = C:\Program Files\Clean Utilities\BigFix.exe
O4 - Global Startup: Lancement rapide d'Adobe Reader.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office\OSA9.EXE
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O17 - HKLM\System\CCS\Services\Tcpip\..\{D9925059-31B3-43B9-AB79-30BCC075DF40}: NameServer = 80.10.246.5 80.10.246.136
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Network Proxy (ccProxy) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
O23 - Service: Symantec Password Validation (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: Symantec Settings Manager (ccSetMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
O23 - Service: Djinn start up (Gazel Startup) - Unknown owner - C:\Program Files\Djinn Numéris USB\vstartx.exe" /s (file missing)
O23 - Service: ISDN connection log (GisdnLog) - Unknown owner - C:\Program Files\Djinn Numéris USB\gisdnlog.exe" -s (file missing)
O23 - Service: ISSvc (ISSVC) - Symantec Corporation - C:\Program Files\Norton Internet Security\ISSVC.exe
O23 - Service: Norton AntiVirus Auto-Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
O23 - Service: NVIDIA Display Driver Service (NVSvc) - NVIDIA Corporation - C:\WINDOWS\System32\nvsvc32.exe
O23 - Service: SAVScan - Symantec Corporation - C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: SoundMAX Agent Service (SoundMAX Agent Service (default)) - Analog Devices, Inc. - C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
O23 - Service: Symantec SPBBCSvc (SPBBCSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
O23 - Service: Symantec Core LC - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe

Maggie

[maggiew]

Hi

Okay - first reboot was fine - no error message.

logged back onto this page - computer slowed right down - dr watson message appeared again and then computer locked up completely.

Rebooted again - spywareguard appeared in the system tray, after this dr watson message reappeared - spywareguard disappeared along with all other icons after this.

On rebooting - systems seems to hang itself - windows task manager - applications is trying to load "addresses" - but it stops responding. On ending task, system continues to boot up???? Have no idea what this application is. - its running now

Any ideas

Thanks
maggie

[Metallica]

Can you try and uninstall SpywareGuard completely?
You may have to repeat the registry file.

Click here: http://www.silentrun...ent Runners.vbs to download Silentrunners.vbs.

Run the SilentRunners.vbs file. If your antivirus has a script blocker, you will get a warning asking if you want to allow SilentRunners.vbs to run. It might say something like "Malicious Script Warning". This script is not malicious so you are safe in allowing it to run.

When it is finished it will produce a Startup Programs text file. Post that one.

Regards,

[maggiew]

Hi

Okay - spywareguard now removed. On reboot - so far - no Dr watson message.

On following your links above for silent runners and the reg entry - firefox took me to just a text page where I couldn't download anything. Had to open IE and download - any reason for this????

Silent runners log

"Silent Runners.vbs", revision 37, http://www.silentrunners.org/
Operating System: Windows XP SP2
Output limited to non-default values, except where indicated by "{++}"


Startup items buried in registry:
---------------------------------

HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\ {++}
"CTFMON.EXE" = "C:\WINDOWS\system32\ctfmon.exe" [MS]
"MsnMsgr" = ""C:\Program Files\MSN Messenger\MsnMsgr.Exe" /background" [MS]
"Skype" = ""C:\Program Files\Skype\Phone\Skype.exe" /nosplash /minimized" ["Skype Technologies S.A."]

HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\ {++}
"SoundMAXPnP" = "C:\Program Files\Analog Devices\SoundMAX\SMax4PNP.exe" ["Analog Devices, Inc."]
"SoundMAX" = ""C:\Program Files\Analog Devices\SoundMAX\Smax4.exe" /tray" ["Analog Devices, Inc."]
"NvCplDaemon" = "RUNDLL32.EXE C:\WINDOWS\System32\NvCpl.dll,NvStartup" [MS]
"nwiz" = "nwiz.exe /install" ["NVIDIA Corporation"]
"NvMediaCenter" = "RUNDLL32.EXE C:\WINDOWS\System32\NvMcTray.dll,NvTaskbarInit" [MS]
"GazelDisplay" = ""C:\Program Files\Djinn Numéris USB\gsyno.exe" -h" ["F.H.L.P. "]
"mmtask" = "c:\Program Files\MusicMatch\MusicMatch Jukebox\mmtask.exe" ["TODO: <Company name>"]
"msnappau" = ""C:\Program Files\MSN Apps\Updater\01.02.3000.1001\en-us\msnappau.exe"" [MS]
"TkBellExe" = ""C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot" ["RealNetworks, Inc."]
"ccApp" = ""C:\Program Files\Common Files\Symantec Shared\ccApp.exe"" ["Symantec Corporation"]
"Symantec NetDriver Monitor" = "C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer" ["Symantec Corporation"]

HKLM\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\
{06849E9F-C8D7-4D59-B87D-784B7D6BE0B3}\(Default) = "AcroIEHlprObj Class" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll" ["Adobe Systems Incorporated"]
{53707962-6F74-2D53-2644-206D7942484F}\(Default) = (no title provided)
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Clean Utilities\Spybot - Search & Destroy\SDHelper.dll" ["Safer Networking Limited"]
{9394EDE7-C8B5-483E-8773-474BF36AF6E4}\(Default) = "ST" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\MSN Apps\ST\01.02.3000.1002\en-xu\stmain.dll" [MS]
{9ECB9560-04F9-4bbc-943D-298DDF1699E1}\(Default) = "Norton Internet Security"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll" ["Symantec Corporation"]
{BDBD1DAD-C946-4A17-ADC1-64B5B4FF55D0}\(Default) = "MSNToolBandBHO" [from CLSID]
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll" [MS]
{BDF3E430-B101-42AD-A544-FADC6B084872}\(Default) = "NAV Helper"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll" ["Symantec Corporation"]

HKLM\Software\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved\
"{42071714-76d4-11d1-8b24-00a0c9068ff3}" = "Display Panning CPL Extension"
-> {CLSID}\InProcServer32\(Default) = "deskpan.dll" [file not found]
"{88895560-9AA2-1069-930E-00AA0030EBC8}" = "HyperTerminal Icon Ext"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\System32\hticons.dll" ["Hilgraeve, Inc."]
"{A70C977A-BF00-412C-90B7-034C51DA2439}" = "NvCpl DesktopContext Class"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\System32\nvcpl.dll" ["NVIDIA Corporation"]
"{FFB699E0-306A-11d3-8BD1-00104B6F7516}" = "Play on my TV helper"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\System32\nvcpl.dll" ["NVIDIA Corporation"]
"{1CDB2949-8F65-4355-8456-263E7C208A5D}" = "Desktop Explorer"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\System32\nvshell.dll" ["NVIDIA Corporation"]
"{1E9B04FB-F9E5-4718-997B-B8DA88302A47}" = "Desktop Explorer Menu"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\System32\nvshell.dll" ["NVIDIA Corporation"]
"{1E9B04FB-F9E5-4718-997B-B8DA88302A48}" = "nView Desktop Context Menu"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\System32\nvshell.dll" ["NVIDIA Corporation"]
"{0006F045-0000-0000-C000-000000000046}" = "Microsoft Outlook Custom Icon Handler"
-> {CLSID}\InProcServer32\(Default) = "C:\PROGRA~1\MICROS~2\Office\OLKFSTUB.DLL" [MS]
"{640167b4-59b0-47a6-b335-a6b3c0695aea}" = "Portable Media Devices"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\system32\Audiodev.dll" [MS]
"{cc86590a-b60a-48e6-996b-41d25ed39a1e}" = "Portable Media Devices Menu"
-> {CLSID}\InProcServer32\(Default) = "C:\WINDOWS\system32\Audiodev.dll" [MS]
"{F0CB00CD-5A07-4D91-97F5-A8C92CDA93E4}" = "Shell Extensions for RealOne Player"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Real\RealPlayer\rpshell.dll" ["RealNetworks, Inc."]


Enabled Active Desktop and Wallpaper:
-------------------------------------

Active Desktop is disabled at this entry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Explorer\ShellState

HKCU\Control Panel\Desktop\
"Wallpaper" = "C:\Documents and Settings\Margaret\Local Settings\Application Data\Microsoft\Wallpaper1.bmp"


Enabled Screen Saver:
---------------------

HKCU\Control Panel\Desktop\
"SCRNSAVE.EXE" = "C:\WINDOWS\System32\logon.scr" [MS]


Startup items in "Margaret" & "All Users" startup folders:
----------------------------------------------------------

C:\Documents and Settings\All Users\Start Menu\Programs\Startup
"Lancement rapide d'Adobe Reader" -> shortcut to: "C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe" ["Adobe Systems Incorporated"]
"Microsoft Office" -> shortcut to: "C:\Program Files\Microsoft Office\Office\OSA9.EXE -b -l" [MS]


Enabled Scheduled Tasks:
------------------------

"Ad-Aware SE Personal" -> launches: "C:\PROGRA~1\CLEANU~1\AD-AWA~1\Ad-Aware.exe" ["Lavasoft Sweden"]
"CleanUp!" -> launches: "C:\PROGRA~1\CLEANU~1\Cleanup.exe" ["Steven R. Gould"]
"CWShredder" -> launches: "C:\Program Files\Clean Utilities\CWShredder.exe" ["InterMute, Inc."]
"Norton AntiVirus - Scan my computer - Margaret" -> launches: "C:\PROGRA~1\NORTON~1\NORTON~1\Navw32.exe /task:"C:\Documents and Settings\All Users\Application Data\Symantec\Norton AntiVirus\Tasks\mycomp.sca"" ["Symantec Corporation"]
"Spybot - Search & Destroy - Scheduled Task" -> launches: "C:\Program Files\Clean Utilities\Spybot - Search & Destroy\SpybotSD.exe /AUTOCHECK" ["Safer Networking Limited"]
"SpywareBlaster AutoUpdate Configuration" -> launches: "C:\PROGRA~1\CLEANU~1\SPYWAR~1\SBAUTO~1.EXE -config" [null data]
"SpywareGuard LiveUpdate" -> launches: "C:\PROGRA~1\CLEANU~1\SPYWAR~2\SGLIVE~1.EXE" [file not found]
"Symantec NetDetect" -> launches: "C:\Program Files\Symantec\LiveUpdate\NDETECT.EXE" ["Symantec Corporation"]
"WINner Tweak Registry Cleaner XP" -> launches: "C:\PROGRA~1\CLEANU~1\WTREGC~1\WTREGI~1.EXE" ["Alex Kryvdyk"]


Winsock2 Service Provider DLLs:
-------------------------------

Namespace Service Providers

HKLM\System\CurrentControlSet\Services\Winsock2\Parameters\NameSpace_Catalog5\Catalog_Entries\ {++}
000000000001\LibraryPath = "%SystemRoot%\System32\mswsock.dll" [MS]
000000000002\LibraryPath = "%SystemRoot%\System32\winrnr.dll" [MS]
000000000003\LibraryPath = "%SystemRoot%\System32\mswsock.dll" [MS]

Transport Service Providers

HKLM\System\CurrentControlSet\Services\Winsock2\Parameters\Protocol_Catalog9\Catalog_Entries\ {++}
0000000000##\PackedCatalogItem (contains) DLL [Company Name], (at) ## range:
%SystemRoot%\system32\mswsock.dll [MS], 01 - 03, 06 - 13
%SystemRoot%\system32\rsvpsp.dll [MS], 04 - 05


Toolbars, Explorer Bars, Extensions:
------------------------------------

Toolbars

HKCU\Software\Microsoft\Internet Explorer\Toolbar\ShellBrowser\
"{42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6}"
-> {CLSID}\(Default) = "Norton AntiVirus"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll" ["Symantec Corporation"]

HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser\
"{42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6}"
-> {CLSID}\(Default) = "Norton AntiVirus"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll" ["Symantec Corporation"]

"{BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0}"
-> {CLSID}\(Default) = "MSN"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll" [MS]

"{0B53EAC3-8D69-4B9E-9B19-A37C9A5676A7}"
-> {CLSID}\(Default) = "Norton Internet Security"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll" ["Symantec Corporation"]

HKLM\Software\Microsoft\Internet Explorer\Toolbar\
"{BDAD1DAD-C946-4A17-ADC1-64B5B4FF55D0}"
-> {CLSID}\(Default) = "MSN"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\MSN Apps\MSN Toolbar\01.02.3000.1001\en-us\msntb.dll" [MS]

"{0B53EAC3-8D69-4B9E-9B19-A37C9A5676A7}"
-> {CLSID}\(Default) = "Norton Internet Security"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll" ["Symantec Corporation"]

"{42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6}"
-> {CLSID}\(Default) = "Norton AntiVirus"
-> {CLSID}\InProcServer32\(Default) = "C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll" ["Symantec Corporation"]

Dormant Explorer Bars in "View, Explorer Bar" menu

HKLM\Software\Classes\CLSID\{01002DB2-8170-4D9B-A8B1-DDC9DD114E03}\
(Default) = "Volet Wanadoo"
Implemented Categories\{00021494-0000-0000-C000-000000000046}\ [horizontal bar]
InProcServer32\(Default) = "C:\PROGRA~1\Wanadoo\audience\audience.dll" [empty string]

HKLM\Software\Classes\CLSID\{3BAF4A27-C764-4E1A-A6F4-62F7A7E5E51C}\
(Default) = "ToolBand Class"
Implemented Categories\{00021494-0000-0000-C000-000000000046}\ [horizontal bar]
InProcServer32\(Default) = "C:\PROGRA~1\Wanadoo\audience\audience.dll" [empty string]

HKLM\Software\Classes\CLSID\{5BF498C0-931E-4A4F-B33F-456D07137EAA}\
(Default) = "Volet Wanadoo"
Implemented Categories\{00021494-0000-0000-C000-000000000046}\ [horizontal bar]
InProcServer32\(Default) = "C:\PROGRA~1\Wanadoo\audience\audience.dll" [empty string]


Running Services (Display Name, Service Name, Path {Service DLL}):
------------------------------------------------------------------

Djinn start up, Gazel Startup, ""C:\Program Files\Djinn Numéris USB\vstartx.exe" /s" ["F.H.L.P. "]
ISDN connection log, GisdnLog, ""C:\Program Files\Djinn Numéris USB\gisdnlog.exe" -s" ["F.H.L.P. "]
ISSvc, ISSVC, ""C:\Program Files\Norton Internet Security\ISSVC.exe"" ["Symantec Corporation"]
Norton AntiVirus Auto-Protect Service, navapsvc, ""C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe"" ["Symantec Corporation"]
NVIDIA Display Driver Service, NVSvc, "C:\WINDOWS\System32\nvsvc32.exe" ["NVIDIA Corporation"]
Simple TCP/IP Services, SimpTcp, "C:\WINDOWS\System32\tcpsvcs.exe" [MS]
SoundMAX Agent Service, SoundMAX Agent Service (default), "C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe" ["Analog Devices, Inc."]
Symantec Core LC, Symantec Core LC, "C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe" ["Symantec Corporation"]
Symantec Event Manager, ccEvtMgr, ""C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe"" ["Symantec Corporation"]
Symantec Network Drivers Service, SNDSrvc, ""C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe"" ["Symantec Corporation"]
Symantec Network Proxy, ccProxy, ""C:\Program Files\Common Files\Symantec Shared\ccProxy.exe"" ["Symantec Corporation"]
Symantec Settings Manager, ccSetMgr, ""C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe"" ["Symantec Corporation"]
Symantec SPBBCSvc, SPBBCSvc, ""C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe"" ["Symantec Corporation"]
Windows User Mode Driver Framework, UMWdf, "C:\WINDOWS\system32\wdfmgr.exe" [MS]


----------
This report excludes default entries except where indicated.
To see *everywhere* the script checks and *everything* it finds,
launch it from a command prompt or a shortcut with the -all parameter.
----------

[Metallica]

Firefox (and Opera) don't just download files like IE does when they can open them and display the content.
That provides better security, but sometimes it's a bit more of a hassle.

Copy the part in bold below into notepad and save it as donwana.reg

REGEDIT4

[-HKEY_LOCAL_MACHINE\Software\Classes\CLSID\{01002DB2-8170-4D9B-A8B1-DDC9DD114E03}]

[-HKEY_LOCAL_MACHINE\Software\Classes\CLSID\{3BAF4A27-C764-4E1A-A6F4-62F7A7E5E51C}]

[-HKEY_LOCAL_MACHINE\Software\Classes\CLSID\{5BF498C0-931E-4A4F-B33F-456D07137EAA}]

Doubleclick that file and confirm you want to merge it with the registry.

I think that should do it.

Regards,

[maggiew]

Hi

Okay - just rebooted and everything appears to be back to normal.

Thank you very much for your help.

Can I reinstall Spywareguard?

Maggie

[Metallica]

Make a Restore Point before you do please.
http://windows.about...l/aa020127a.htm

Regards,