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netbook wont boot

  • This topic is locked This topic is locked



    Trusted Helper

  • Malware Removal
  • 3,890 posts
Hi carebear100,

Congratulations! Your system is now clean. :D

Cleaning Up.

First, since we used a "healthy" computer to transfer tools back and forth, I would suggest running a full system scan with an antivirus tool on the alternate computer. If you do not have an antivirus tool on the secondary system, there are a few free versions listed further below. I would also suggest running MBAM on that computer as well.


  • Download OTL to your desktop
  • Open OTL
  • Under the Custom Scans/Fixes box at the bottom, paste in the following:

    @Alternate Data Stream - 98 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:4CF61E54
    @Alternate Data Stream - 117 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:AB689DEA
    @Alternate Data Stream - 114 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:94213A87
    @Alternate Data Stream - 114 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:7091055F
    @Alternate Data Stream - 110 bytes -> C:\Documents and Settings\All Users\Application Data\TEMP:ADE16379
  • Then click the Run Fix button at the top
  • You may be asked to reboot - if so, choose Yes

We need to remove all the tools that you have used.
This is so that should you ever be re-infected, you will download updated versions. It will also remove the quarantined Malware from your computer.

Remove ComboFix
  • Click the Start button
  • Click Run...
  • Type Combofix /Uninstall in the run dialog box and click OK
Posted Image

Remove Other Tools
  • Download OTC to your desktop and run it
  • Click CleanUp! to begin the cleanup process and remove our tools, including this application
  • You may be asked to reboot the machine to finish the cleanup process - if so, choose Yes

Clean Temporary Files
  • Download TFC to your desktop
  • Open the file and close any other windows
  • It will close all programs itself when run - make sure to let it run uninterrupted
  • Click the Start button to begin the process - the program should not take long to finish its job
  • Once it is finished, it should reboot your machine, if not, do this yourself to ensure the cleaning process completes

Lets Re-hide system files and folders.
Opening Windows Explorer (to get there right-click your Start button and go to "Explore"), please do the following:
  • Go to Tools (drop-down menu at the top of the window)
  • Go down and click Folder Options
  • Click on the View tab
  • Find the Hidden Files and Folders section of the box and check "Do not show hidden files and folders"
  • Again under Hidden Files and Folders, find "Hide protected operating system files (Recommended)" and check it (if it's already checked)
  • Click Apply, and then Ok at the bottom.
  • Close the window


Below are links to several programs that will help protect your computer.

I recommend downloading and installing all of the following applications.
  • SpywareBlaster keeps spyware from installing on your system - read the tutorial here
  • SpywareGuard protects your browser and computer in real time - read the tutorial here
  • SUPERAntiSpyware Free Edition detects and removes spyware, adware, malware, trojans, rogue software, worms, rootkits, parasites and other potentially harmful software applications - read the tutorial here


Other things to keep in mind.

Windows, Java, and Adobe products should all be kept up-to-date on a regular basis so the latest security fixes are in place on your computer. Please refer to the following links on how to manage these products.

Here are a few other applications you might consider. Keeping your temporary file area clean, your Windows registry backed up, and backing up your important data are all good techniques.

Please remember that just having these programs is not enough. You must use them. Running a full spyware scan weekly, a full virus scan monthly, and checking for updates and cleaning your temporary files periodically is very important in keeping your computer in tip-top shape.

Finally, please take the time to read the following articles. Applying this information will help prevent future infections:

How to prevent malware by miekiemoes
Preventing Malware and Safe Computing by Rorschach112

This article will help you understand how you may have gotten infected:
How did I get infected in the first place?

Remember, you have to be smarter than the bad guys! Be safe out there! Posted Image
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    GeekU Moderator

  • Retired Staff
  • 69,964 posts
Since this issue appears to be resolved ... this Topic has been closed. Glad we could help. :D

If you're the topic starter, and need this topic reopened, please contact a staff member with the address of the thread.

Everyone else please begin a New Topic.
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