I have a problem. I have been trying to work out fixing the .net framework with a MS professional. Unfortunately she has not replied back for 4 days although I have sent 2-3 e-mails within that time. We have gotten the .NET workable, but one update still has trouble installing.
Upon trying to manually install the update - KB982524 -, I think I may have determined the problem. The logfile says:
Returning IDOK. INSTALLMESSAGE_ERROR [Could not open key: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_ENABLE_SCRIPT_PASTE_URLACTION_IF_PROMPT. Verify that you have sufficient access to that key, or contact your support personnel. ]"
Clicking on the actual key and clicking on permissions gives me some messages, all which point to the fact that this key (and others) are for some reason locked.
The keys I would like help on unlocking are below, they are from an old combofix log which also indicated they were locked:
[HKEY_LOCAL_MACHINE\software\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_DISABLE_UNICODE_HANDLE_CLOSING_CALLBAC K]
@DACL=(02 0000)
"YahooMusicEngine.exe"=dword:00000001
[HKEY_LOCAL_MACHINE\software\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_ENABLE_SCRIPT_PASTE_URLACTION_IF_PROMP T]
@DACL=(02 0000)
"devenv.exe"=dword:00000001
"dexplore.exe"=dword:00000001
"helppane.exe"=dword:00000001
[HKEY_LOCAL_MACHINE\software\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_IGNORE_XML_PROLOG]
@DACL=(02 0000)
"msiexec.exe"=dword:00000000
[HKEY_LOCAL_MACHINE\software\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_INTERNET_SHELL_FOLDERS]
@DACL=(02 0000)
"iexplore.exe"=dword:00000000
[HKEY_LOCAL_MACHINE\software\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_LEGACY_DISPPARAMS]
@DACL=(02 0000)
"helppane.exe"=dword:00000000
[HKEY_LOCAL_MACHINE\software\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_SUBDOWNLOAD_LOCKDOWN]
@DACL=(02 0000)
"msimn.exe"=dword:00000001
"outlook.exe"=dword:00000001
"winmail.exe"=dword:00000001
[HKEY_LOCAL_MACHINE\software\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_USE_WINDOWEDSELECTCONTROL]
@DACL=(02 0000)
"excel.exe"=dword:00000001
"infopath.exe"=dword:00000001
"powerpnt.exe"=dword:00000001
"winword.exe"=dword:00000001
[HKEY_LOCAL_MACHINE\software\Microsoft\Internet Explorer\Main\FeatureControl\FEATURE_WEBOC_MOVESIZECHILD]
@DACL=(02 0000)
"msn.exe"=dword:00000001
"msn6.exe"=dword:00000001
I have other locked keys for some reason...I don't know why, but these keys/folders are in the area the update is having trouble.
A quick unlock of these keys will hopefully fix the problem altogether!
Thanks for your help!