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Symantec won't scan C drive files


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#1
srodr

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We are running Windows 2000 and Symantec 8.0. On one of the clients the Symantec won't scan the C drive correctly. It scans the boot sector then says 'complete' with '0 files scanned'. I tried re-installing Symantec but no improvement. I'd be grateful for any input.

Thanks.
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#2
gerryf

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start > run, type
services.msc
enter

look for symantec services....are they running?
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#3
srodr

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Yes, Symantec Antivirus Client says Started.
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#4
Retired Tech

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Try an online scan to see if you have anything which blocks anti-virus programmes running

Panda Scan
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#5
srodr

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Thanks for the suggestion. I ran the scan and it detected 9 infected files. However it didn't report disinfecting any of them. It says that the files are spyware that ActiveScan can't disinfect. The names are:

Adware/WhenUSearch
Adware/SaveNow
Adware/ClockSync

Could these be the cause of my original problem? And now that I've found them, how do I get them off? If I could get the Symantec to work maybe it would do its job!

Edited by srodr, 26 May 2005 - 12:15 PM.

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