I have gone online to look up how to remove ThinkPoint but all things start after you are loaded up. The problem for us is that it never makes it to the windows screen. I also tried hitting F8 and get my options of (safe mode, safe mode with networking, safe mode with command prompt, etc) I have tried Safe mode, safe mode with command prompt, disable automatic restart on system failure, last known good configuration... none of which will take us anywhere but to a constant black screen. Windows XP never loads up, just a black screen after the Dell logo and blue bar at top.
Sorry I have no logs, do not know if I can even get u logs with the state of the computer not being able to even load to windows. Any advice would be greatly appreciated, and I apologize for my lack of knowledge ahead of time.
Millions of thanks,