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after thinkpoint can't load windows xp

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Today My husband was on our desktop computer and at one point something popped up saying how it was infected, and to download this now. It was ThinkPoint. He downloaded it and at first he was on, but it wouldn't let him access anything like icons or start menu. He couldn't even bring up the task manager, and after many minutes of frustration had to force the computer shut down, by holding the power button.

I have gone online to look up how to remove ThinkPoint but all things start after you are loaded up. The problem for us is that it never makes it to the windows screen. I also tried hitting F8 and get my options of (safe mode, safe mode with networking, safe mode with command prompt, etc) I have tried Safe mode, safe mode with command prompt, disable automatic restart on system failure, last known good configuration... none of which will take us anywhere but to a constant black screen. Windows XP never loads up, just a black screen after the Dell logo and blue bar at top.

Sorry I have no logs, do not know if I can even get u logs with the state of the computer not being able to even load to windows. Any advice would be greatly appreciated, and I apologize for my lack of knowledge ahead of time.

Millions of thanks,
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Hi ladyluck,

Welcome to Geekstogo. My name is Salagubang and I'll be helping you with this problem.

I am still a trainee so all my posts will be checked by an Expert. It's your advantage that there are two people looking at your log but responses may be a little delayed so please be patient.

  • Please read all of my response through at least once before attempting to follow the procedures described. I would recommend printing them out, if you can, as you can check off each step as you complete it. If there's anything you don't understand or isn't totally clear, please come back to me for clarification.
  • Please do not attach any log files to your replies unless I specifically ask you. Instead please copy and paste so as to include the log in your reply. You can do this in separate posts if it's easier for you
  • English is not my first language, so please do not use slang or idioms, as this makes it difficult to understand for me.

On the clean computer.

  • Download the attached Scan.txt and save it to a USB stick.
    Attached File  scan.txt   409bytes   188 downloads
  • Download OTLPEStd.exe to your desktop
  • Ensure that you have a blank CD in the drive
  • Double click OTLPEStd.exe and this will then open imgburn to burn the file to CD

On the infected computer.

  • Reboot your system using the boot CD you just created.
    Note : If you do not know how to set your computer to boot from CD follow the steps here
  • As the CD needs to detect your hardware and load the operating system, I would recommend a nice cup of tea whilst it loads :D
  • Your system should now display a Reatogo desktop.
    Note : as you are running from CD it is not exactly speedy
  • Double-click on the OTLPE icon.
  • Select the Windows folder of the infected drive if it asks for a location
  • When asked "Do you wish to load the remote registry", select Yes
  • When asked "Do you wish to load remote user profile(s) for scanning", select Yes
  • Ensure the box "Automatically Load All Remaining Users" is checked and press OK
  • OTL should now start.
  • Double click Custom scans and fixes box, a dialogue box will appear. Choose the scan.txt saved previously on your USB drive.
  • Press Run Scan to start the scan.
  • When finished, the file will be saved in drive C:\OTL.txt
  • Copy this file to your USB drive if you do not have internet connection on this system.
  • Right click the file and select send to : select the USB drive.
  • Confirm that it has copied to the USB drive by selecting it
  • You can backup any files that you wish from this OS
  • Please post the contents of the C:\OTL.txt file in your reply.

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