[Secretbear]

I recently restored my Acer Aspire 5315 Laptop to Factory Restore and now I cannot get my laptop to connect to my wireless router which is a Netgear RangeMax Dual Band Wireless N Gigabit Router. I have reset the router by unplugging my modem and router for 30 seconds and it didn't help. I went to Barnes and Noble to see if it would get on wirelessly there and it would. I went to best buy to see if they could help me and they got on wirelessly there fine. Can someone please tell me if my configuration on my laptop is wrong. My wireless name shows up and says it has excellent signal but it will only give me local access and it will not let me get online. I went and downloaded all the drivers from Acer.com for my model laptop although I didn't know which ones I needed so I downloaded all of them. Nothing works. I called my Router company Netgear and they wanted to charge me 70.00 just to help me. I hung up on them. Please HELP!! I have Windows Vista Home Basic on my laptop

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If it was a problem with the laptop it wouldn't go online anywhere else.
Therefore there can only be a problem with the router or the way the router is setup.
You shouldn't have to call Netgear. Any decent small local company will probably be far quicker, cheaper and on occasion more intelligent.

[Neil Jones]

If it was a problem with the laptop it wouldn't go online anywhere else.
Therefore there can only be a problem with the router or the way the router is setup.
You shouldn't have to call Netgear. Any decent small local company will probably be far quicker, cheaper and on occasion more intelligent.

[Matriculated]

Hi Secretbear,

Firstly, this needs clarification:

I went and downloaded all the drivers from Acer.com for my model laptop although I didn't know which ones I needed so I downloaded all of them. Nothing works.

Please list any changes (all those drivers in the quote, etc.) you've made since testing your wireless connection at those stores with Wi-Fi. Second, did you have any Wi-Fi connectivity poblems with the Netgear RangeMax router before you performed the restore. If the router worked flawlessly before the restore, for how long. Third, are you able to connect through a wired connection (RJ-45 cable); trying the router then trying direct to the modem. Finally, when connected to the Wi-Fi in question, please run these steps and post it in your next reply. *Note: Do not type the quotes for any of theses commands.*

• Click on "Start" button. Click in "Start Search" box and type "cmd" then click "Enter".
• In "cmd" prompt window type: "ipconfig /all" hit "Enter".
• Paste results in your next reply
• Then run "Start" button, "Control Panel", "Network and Sharing Center".
• Then click "Diagnose and Repair" at the left side of the screen.
• Post any and all errors that it may show.

Edited by Matriculated, 16 November 2010 - 01:35 PM.