EDIT: Sorry I think I put this in the wrong section.
First time posting, so lets make this a good one. Here is my general question; the details follow: what would be missing from TinyXP that would allow an agent to initially show up on supervisor desktop, then disappear?
Our company is trying to implement the OS "TinyXP" in the office to improve computer performance and reduce employee distractions.
We are using Cisco IPCC Agent desktop and supervisor desktops version 22.214.171.124
When an employee logs into the Cisco Agent Desktop our Supervisor Desktop displays the agent for about 10min, then the agent disappears. If a supervisor tries to change the agents phone state, or interact with the Agent through supervisor desktop the Agent immediately disappears from the list.
I've been around the Cisco forums looking for ideas. So far I have ensured the users have full administrative access to the Cisco Programs. The firewalls have exceptions (I even tried turning off the firewalls). The Agent.exe program is not self replicating causing multiple processes in task manager.
We are using Symantec Endpoint Protection, and I have added exceptions to the Cisco files in Symantec.
I also saw this page, but I am not sure if this will fix our problem? Is this a direction I should head in troubleshooting? http://www.cisco.com...08035309f.shtml
So once again my real question is, what would be missing from TinyXP that would allow the agent to initially show up, then disappear?
I don't know what else to provide information wise as of now, if you guys need any more information please just ask I will by happy to provide.
Thank you in advance for reading this and hopefully you guys can help us out!!
Edited by Eagle Tele-Services, 16 November 2010 - 04:47 PM.