I have several problems with a hp pavilion dv6129TX laptop that belonged to someone else before and now has been passed on to us officially. I have no idea what that person did to it. I'm not in touch with that person and there's nobody else I can ask.
First of all, the internet seems to be connected but the webpages don't load. It has internet explorer and google chrome and the problem is there in both of them. I've tried several things but no luck! (the settings for automatically detect settings and obtain IP address automatically in TCP/IP properties are selected, as suggested in other forums.)
Second, the XP operating system installed on the laptop is not genuine. Every time windows starts there is an annoying dialogue box that asks me to resolve it. I'm guessing the laptop originally had vista installed on it but the laptop's previous owner switched to XP. I don't want to pay for it and was wondering if I can restore back to the factory settings. I don't have any restore CD's though.
Would appreciate some help!