[nanabentley]

Hi I hope someone can help me. Early this morning I tried to get on my sons acer laptop. By the way it is an Acer Aspire 5920 running windows vista. Anyways I hit the power button and when it started up it started making a high pitch beep over and over like the keyboard was stuck. After several attempts, I hooked up an external keyboard to it and managed to get on in safe mode. I went to system info and found this: Under Components, Problem Devices, I found this: Device: Consumer IR Devices PnP Device ID: Root\System\001 Error Code: This device is not working. So I went to device manager and did a scan and consumer ir devices came up with a yellow exclamation mark or triangle (I didnt look that close I just knew there was a problem) so I went into properties and this what it said: This device is not working properly because windows cannot load the drivers required for this device (code 31) then my external keyboard stopped working and I had to restart. Well after several attempts even in safe mode it would stop loading file at C:\Windows\system32\DRIVERS\circlass.sys. I have tried to restore from the disks and from the hidden partition. I cant do it. Also everytime I do manage to get to where you type in your password to get on the desktop, It is already filled with dots and trying to delete it or backspace doesnt work because it just fills right back up. Most of the time on startup it just start beeping that high pitched beep over and over and the only thing to do is turn it off. Hopefully you guys might know what the problem is. It was running fine yesterday. I dont know what happened but I am hoping you can help me. Thank you for your time on this. I know you guys all work hard and are probably underappreciated. Any help you can give me is very much appreciated. I am typing this from my compaq because the acer is stuck at the password part. Thanks again... Colleen

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Okay here is an update. I had left the laptop unplugged and shutdown for the last couple of days. Decided today to see what would happen if I turned it on. I noticed that it didnt make that beeping sound so I tried to type in the password and only got some of it so I plugged in a usb keyboard and it worked and I got onto the desktop. First I went to help and support, typed in keyboard problems, clicked troubleshoot keyboard problems. Microsoft automated troubleshooting services setup came up. I downloaded and ran the microsoft fix it application. Chose detect problems and apply the fixes for me. It ran and this is what came up: Hardware changes might not have been detected. So I went to device manager and ran a scan and nothing came up. Encourged I went to account manager and removed my desktop password. I shutdown the laptop, waited 2 minutes and turned it back on. It went straight to the desktop so I had sucessfully removed the password this time. I decided to try out the keyboard and everything works except: j,p,w,t and the same with the caplock on. Also 3, and - and the same holding down the shift (on both sides) #, and _ do not work. But all other keys work. I wonder what it is? Maybe you guys might know or have a suggestion. It was perfectly fine before and I have never had any problems from the keyboard. Hopefully someone could give me some advice. At least that horrid beep, beep, beeping (high pitched) is gone at last. Thank you for your time and hopefully someone will know what the problem is. Thank you and you guys have a Merry Christmas.

[nanabentley]

Okay here is an update. I had left the laptop unplugged and shutdown for the last couple of days. Decided today to see what would happen if I turned it on. I noticed that it didnt make that beeping sound so I tried to type in the password and only got some of it so I plugged in a usb keyboard and it worked and I got onto the desktop. First I went to help and support, typed in keyboard problems, clicked troubleshoot keyboard problems. Microsoft automated troubleshooting services setup came up. I downloaded and ran the microsoft fix it application. Chose detect problems and apply the fixes for me. It ran and this is what came up: Hardware changes might not have been detected. So I went to device manager and ran a scan and nothing came up. Encourged I went to account manager and removed my desktop password. I shutdown the laptop, waited 2 minutes and turned it back on. It went straight to the desktop so I had sucessfully removed the password this time. I decided to try out the keyboard and everything works except: j,p,w,t and the same with the caplock on. Also 3, and - and the same holding down the shift (on both sides) #, and _ do not work. But all other keys work. I wonder what it is? Maybe you guys might know or have a suggestion. It was perfectly fine before and I have never had any problems from the keyboard. Hopefully someone could give me some advice. At least that horrid beep, beep, beeping (high pitched) is gone at last. Thank you for your time and hopefully someone will know what the problem is. Thank you and you guys have a Merry Christmas.

[SpywareDr]

Sounds like moisture was (and still is somewhat) shorting out the keyboard. Let it dry completely and the problem(s) will hopefully be gone.

Note: If it was a sugary liquid that was spilled on the keyboard, when it dries it can result in sticky/stuck keys.

[nanabentley]

Thank you Spyware Dr. for getting back to me. You are probably right. I just found out that my son had put a bowl of wrapped candies on our livingroom desk where his laptop was and our cockerspaniel got up on the desk and tried to get the candy. When he was caught he hadnt gotten any of the candy but the was drool next to the laptop that was wiped up by my husband. He never thought to look at the laptop for any liquid. So if any moisture got on it, it would be from that. Is there any way to help it dry any faster? What if anything should we do? Also, could that be why at first it was making that real loud high pitched beeping noise? Thank you for any information you might have for me. And again, Thank you for getting back with me. Colleen

[SpywareDr]

Is there any way to help it dry any faster?

Hair blower|dryer? Set it in the sunshine? (Don't get it too hot).

Edited by SpywareDr, 27 November 2010 - 10:24 AM.

[nanabentley]

Thank you Spyware Dr. I will try that. The blowdryer cuz it is really raining here. No sunshine to been seen. I will let you know. Thanks again for your help and the time that you put into this site. You guys are wonderful. I will get back with you. Colleen

[SpywareDr]

You're welcome.

Got my fingers crossed ...