[chucksg]

I have a dell Dimension 5150 with XP Professional. I had to reinstall windows and now need to install the drivers which I don’t have. I know I need to go to the dell website and download them, but there are so many I’m not sure which ones and how to install them. I can’t connect to the internet and when I go to the device manager I can’t find the NIC card. There are a lot of yellow question marks too.
A couple of weeks ago I took the computer to Staples for a diagnostic. I was told the plug for the graphics card was no good (on motherboard), so I got a Galaxy graphics card to replace the bad plug. I starting to think this may be causing a conflict. Is this possible?

Thanks for the help!!

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Hello Chucksg.... Welcome to
GeeksToGo,


I'm sorry to hear about your issue. We will try to help you resolve this as soon as possible.

• Please understand we are all volunteers and we are not here all the time.
• Sometimes it may be a extended amount of time to get back to you. If it has been
  more then 3 days please shoot me a PM and I will try to get back to you quickly
  then.
• Please do the following and supply the requested information as needed. If you
  don't understand my instructions please ask and I will try to explain them
  clearer for you.
• Do not attempt any steps unless instructed or ask before to
  make sure they will not cause any further issues.

What is the service tag number for your system?
Should be on a sticker on the bottom or back of the system. This will ensure the newest drivers for your system.
Is your internet wired or wireless since this will make a difference which driver you get also.

[rshaffer61]

Hello Chucksg.... Welcome to
GeeksToGo,


I'm sorry to hear about your issue. We will try to help you resolve this as soon as possible.

• Please understand we are all volunteers and we are not here all the time.
• Sometimes it may be a extended amount of time to get back to you. If it has been
  more then 3 days please shoot me a PM and I will try to get back to you quickly
  then.
• Please do the following and supply the requested information as needed. If you
  don't understand my instructions please ask and I will try to explain them
  clearer for you.
• Do not attempt any steps unless instructed or ask before to
  make sure they will not cause any further issues.

What is the service tag number for your system?
Should be on a sticker on the bottom or back of the system. This will ensure the newest drivers for your system.
Is your internet wired or wireless since this will make a difference which driver you get also.

[rshaffer61]

If you go HERE
and expand the Network category you will see 4 drivers. If wired you want the next to the last one since it is the newest for wired connections.

[chucksg]

Thanks for the fast replay.

The tag # is 3CXJN91 and I'm using wire to the computer.

Thanks!

[rshaffer61]

OK go HERE
Scroll down to the network area and you will see 3 drivers. You want the middle one that shows version number 8.0.15.0, A01 with the date of 11\15\2005

[chucksg]

Thanks!! The internet came on looks like it will work fine.

Have a nice Thanksgiving

[rshaffer61]

Congratulations. for a successful resolution for your issue.

You are very welcome. I'm glad we could help and please let us know how everything works out for you.
If there is anything else we can do to help please feel free to ask. I appreciate that you allowed me to assist you with your issue and for your patience.
Thank you for choosing GeeksToGo for help.
Happy Thanksgiving to you and yours also.
This issue now appears to be resolved.

[123Runner]

Hate to butt in, but .....Do you still have the yellow question marks?

when I go to the device manager I can’t find the NIC card. There are a lot of yellow question marks too.

Please Go to

1: STARTand the click on RUN
2: Type in devmgmt.msc
3: Click Enter
4. Look for any entries with Yellow Exclamation ! marks or Red X's

In your next reply please include those results

[rshaffer61]

Yoou are right 123Runner there are more that was stated. I missed that part.

[chucksg]

I have 1 more question.All the yellow questions are gone except the PCI Simple Communication Controller. Can I get this at the Dell site and is this what its called?

Thanks

[rshaffer61]

Most likely it is the modem.
Look in the Communications area and it is the last driver there with the following information
Date 10\25\2005 Version 7.06.00.A02

[chucksg]

Thanks again. Every things working pretty good now.

[rshaffer61]

You are welcome and thank you 123Runner for correcting my mistake.
As always we make a good pair.