Yes there's a factory image on d:, and I can get to the "Advanced Options" like they instruct at http://support.dell....nt?docid=362066, BUT the Recovery Option "Dell Factory Image Restore" isn't there as an option.
Dell tells me there must be a virus causing the omission of that choice (?) And the software is out of the 60-day warrantee.
So. I have reformatted and reinstalled the operating system, etc. on many PC's.
(1) Do I do the same thing on this laptop? Format C:*.*? (IF YOU'RE READING THIS, DO NOT NOT NOT PUT THIS COMMAND IN UNLESS YOU KNOW WHAT YOU'RE DOING!! IT WILL ERASE ALL OF YOUR FILES!)
(2) from d: or from c:?
(3) Then install the drivers and the operating system, etc. .. , just as with a PC?
Thanks for your help!