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Intermittent booting problem with XP home


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#31
Macboatmaster

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Avast is an excellent program.
However it is on your system using
AvastSvc.exe | 1772 | 24292KB | avast! Service |
AvastUI.exe | 1596 | 1640KB | avast! Antivirus
that memory
close on 26Mb of ram.

You cannot really afford that amount of ram. The first entry is the main Avast and the second one is the User Interface.

If it is the free edition. My advice is to uninstall Avast and install Microsoft Security Essentials. It is recommended on this site and many others and will NOT use as much ram.
Here is the link.
http://www.microsoft...ity_essentials/

Edited by Macboatmaster, 03 December 2010 - 06:58 PM.

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#32
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Indexing Service

-------------------------------------------------
| Item | Value |
-------------------------------------------------
| Name | Indexing Service |
| Service Type | Shared Process |
| State | Stopped |
| Start Mode | Manual |
| Path Name | C:\WINDOWS\system32\cisvc.exe |
| Start Name | LocalSystem |
------------------------------------------------
Go Start, run and type "services.msc" without quotes. On the window scroll down to the Indexing service. Double click it and on the arrow to the right of the startup - you will see automatic, manual and disabled. Select disabled. Then click Apply and OK.
When you restart your computer next time you receive a message that you have latered the system configuration utility. Simply check the box not to show again.
The Indexing service simply indexes your files etc for faster searching. It uses resources and minimising these is the object of the exercise.
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#33
Macboatmaster

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Remote Desktop Help Session Manager

-------------------------------------------------------
| Item | Value |
-------------------------------------------------------
| Name | Remote Desktop Help Session Manager |
| Service Type | Own Process |
| State | Stopped |
| Start Mode | Manual |
| Path Name | C:\WINDOWS\system32\sessmgr.exe |
| Start Name | LocalSystem |
---------------------------------------------------
Do the same please as with the Indexing
This is ONLY used for Remote Desktop Help, that is for one computer to se the desktop of another to help with problems.
It is an unnecessary use of resources to have it running.

Edited by Macboatmaster, 03 December 2010 - 04:23 PM.

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#34
Macboatmaster

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Having had a close look now at WinAudit, before you progress the ram enquiry, please go to the Packard Bell site and insert the model of desktop and then you will probably have the opportunity to insert the actual details of the computer, although just the model will suffice.
I have some suggestion on Win Audit that it will ONLY take 1Gb of ram.
I have NEVER known Crucial to be wrong, but it is best to check.
Try here as well
http://www.orcalogic...CFY8e4Qod6kdpkA
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#35
ray r

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Ok have uninstalled most of the programms you listed , removed Avast and added MsE in its place, made the changes to the indexing sevice and remote desktop manager although never had any check box to click on restart on either occasion.

Had same freezing problem on start up this morning and had to turn off and succesful on 2nd attempt

Will attempt your latest suggestion soon.

Thanks
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#36
ray r

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have run the scan on the other link you have provided and that gives the same results as crucial, I cannot find the required info at packard bell, however as I would only upgrade by 1GB it becomes a little irrelevant.

When I have tried to update some of the programmes on your earlier list the various websites ie Java & Realplayer say I already have the latest edition and up dates installed.
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#37
Macboatmaster

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http://service.real.....html?section=8

This is the link to Real Player
The latest version is version 14.
You have version 12.
RealPlayer

---------------------------------------------------------------------------
| Item | Value |
---------------------------------------------------------------------------
| Name | RealPlayer |
| Vendor | RealNetworks |
| Version | |
| Product Language | |
| Install Date | |
| Install Location | c:\program files\real\realplayer\realplay.exe |
| Install Source | |
| Install State | |
| Assignment Type | |
| Package Code | |
| Package Name | |
| Local Package | |
| Product ID | |
| Registered Company | |
| Registered Owner | |
| Times Used | 0 |
| Last Used | 14/01/2010 06:35:19 |
| Executable Path | C:\Program Files\real\realplayer\realplay.exe |
| Executable Version | 12.0.1.609 |
| Executable Description | RealPlayer |
| Software ID | RealPlayer 12.0 |
-------------------------------------------
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#38
Macboatmaster

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Re the system configuration utility and the changing of those two items on services - a momentary lapse of concentration on my part.
It will not appear after that. It is after altering items in msconfig.

Please download this and run it.
http://www.atribune....id=25&Itemid=25
You can safely check all boxes. However be aware that it will delete the cookies and files carrying any saved passwords from website logons. This is not the Windows passwords, only the website ones.
Just ensure that you know them, or configure the ATF cleaner as necessary.

Edited by Macboatmaster, 04 December 2010 - 06:51 AM.

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#39
Macboatmaster

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When you have done that please reconfigure Windows to start in normal mode as follows
Steps to configure Windows to use a Normal startup state
After you used the clean boot to resolve your problem, you can follow these steps to configure Windows XP to start normally.

1. Click Start, and then click Run.
2. Type msconfig, and then click OK.
The System Configuration Utility dialog box is displayed.
3. Click the General tab, click Normal Startup - load all device drivers and services, and then click OK.
4. When you are prompted, click Restart to restart the computer.

Now open MSE and do a full scan.
Then please post how things are.
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#40
ray r

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ran the programme from the link you provided and reconfigured system to start in normal mode and system freezes on boot up unable to get as far as running a full scan by mse at the moment.
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#41
Macboatmaster

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boot Safe Mode F8 go back msconfig - clean boot.
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#42
ray r

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Tried to boot in safe mode but has frozen part way through !!
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#43
Macboatmaster

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Try Last Known Good please
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#44
ray r

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Ok managed to get started and have reconfigured to clean boot, running at the moment.
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#45
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Do you have a complete backup of this computer - just in case - to an external drive.

How much is on there that is of great importance.
I would take the precuation if you have a backup medium of securing everything you need.

Edited by Macboatmaster, 04 December 2010 - 12:35 PM.

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