Are you using a bookmark or favorite to go to the site?
Have you tried to type in the web address and see if it works?
I just tried it again HERE and it worked fine.
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* Powering off the router won't normally do a factory reset, they usually store their settings in NVR. It is normally done through the console (192.168.1.1?). Note: For some ISPs the settings (username & password often) will require re-entering after a factory reset
* Have you checked the hosts file? Get him to download and install Hostsexpert from here.
o Run it
o Copy to Clipboard
o Copy Hosts File
o Paste in his next reply
* Any blocking addons? Ask him to do Ctrl+Shift+A in FF to check
* Finally, www.esalerugs.com uses the mydyndns DNS servers. I'm pretty sure they offer IP blocking an and various other spam prevention methods. It may be that your OP has unfortunately picked up an IP on the blacklist
Doesn't sound like malware, blocking just a single site dealing in carpets
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