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#31
Spyderturbo007

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I hope I'm not intruding on your this thread, but I've run into this once before. A friend of mine wasn't able to access his own website which was hosted by another company. It seemed that everyone else was able to access the site, but we determined they had a different ISP and was taking a different route to the site. After going rounds and rounds with Comcast, I got a hold of a guy that really knew his stuff. I sent him what I had so far and he was able to nail things down with the tracert log I sent him. He was able to fix the problem.

I'm not 100% sure what exactly happened in his case, but the guy at his ISP was able to nail things down once I sent him a tracert log of the problem. Do you think that might have anything to do with the problem?

You can get a tracert report if you go to Start -> All Programs -> Accessories -> Command Prompt. Once the command prompt loads, type the following command.

tracert www.esalerugs.com > c:\tracert.txt

It will sit there for a little while and then finally return you to the command prompt. Once that's done, you can type exit and press enter. Navigate to your C: drive and you will find a text file called "Tracert.txt". That will be your log.

Please keep in mind, that I'm just throwing an idea out here. rshaffer61 has forgotten more about computers than I know, but thought this might be helpful.
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#32
rshaffer61

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Thanks Spyder and in the case of this you are right. I have forgotten a lot about the browsers and how to correct this problem. If you can assist I would be greatly appreciative. :D
I wouldn't know what I'm looking at in that log. ;)
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#33
Spyderturbo007

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I'm not 100% versed in this either, but was able to get it resolved with the help of the extremely intelligent gentleman at my friends ISP. I was able to call them with the IP address of where the route stalled and he took care of the rest. It was a long process to get to someone that was able to help unfortunately. Perhaps we can find out who owns that server in the route and the original poster can give them a call? I just went through his ISP and they solved the problem. If we are lucky, it's one of the ones owned by the poster's ISP.

I"m not an expert in this either, but I'll do everything I can to help. :D

Edited by Spyderturbo007, 03 December 2010 - 10:28 AM.

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#34
rshaffer61

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I'll message Dsennette and see if he can help. He is pretty good with this type of issues.
:D
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#35
dsenette

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in your web browser, put 50.22.193.211 in the address bar. does the site load?
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#36
Alliewalker

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I am finally into the site. Putting the number above in worked for me. My ISP is down and esalerugs wouldn't help,so I had no one to send a log to. I want to thank each of you for helping me and your putting up with me. I actually think I might have learned some new things about the computer. I have gone from computer geek to computer advanced geek. Thank you so much again. Have a wonderful day.
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#37
rshaffer61

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That is great to hear!!! :D
I knew Dsenette would be able to help. ;)
Great job everyone for the help in resolving this issue.
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#38
admin

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I am finally into the site. Putting the number above in worked for me. My ISP is down and esalerugs wouldn't help,so I had no one to send a log to. I want to thank each of you for helping me and your putting up with me. I actually think I might have learned some new things about the computer. I have gone from computer geek to computer advanced geek. Thank you so much again. Have a wonderful day.

If the IP address works, and not the domain name it is a DNS issue with your ISP. You can use an alternate DNS service like OpenDNS or Google DNS.
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#39
rshaffer61

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I really need to brush up on this stuff again. :D
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#40
admin

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Actually. my first thought was that his IP address had been banned by the server. Good to see it's resolved.
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