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Tray App/HP Removal


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#1
eytjon402

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I recently tried to install HP F380 All in one Printer/Scanner using Windows 7. I cannot intall it properly and now get the 'tray app' message each time I re boot. I have tried to uninstall all HP products from the hard drive without success. When I go to Contol Panel and cick to uninstall nothing happens. I dont get a message - just nothing happens and the HP product stays. I now cant get rid of the 'tray app' message nor can I unstall the HP products. When I try to install the HP All in one product I get a message saying that it can only recognize Windows XP. The whole thing is sending crazy.
I would appreciate any advice, noting that I am a novice.
Thanks
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#2
rshaffer61

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Sorry to hear about your issue and I will try to assist you.
Download and install Revo Uninstaller
  • Double click the Revo Uninstaller icon on your desktop to start the program
  • Scroll through the listed programs and Right Click on the program you wish to uninstall in which your case would be the HP stuff.
  • From the pop out menu choose Uninstall
  • Click Yes to the confirmation dialogue
  • In the next window select the Advanced mode
  • Click Next to start uninstalling the program
  • Answer Yes to confirm the uninstall
  • When the program has completed the four steps, click Next to allow the program to search for leftovers
  • Once complete, click Next, then Finish
  • Repeat the above steps for any other programs you wish to remove.


http://www.revouninstaller.com/
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#3
eytjon402

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Thank you very much for your help. It worked!
My next problem is trying re install the HP All In One Deskjet. When I click install I get a message saying Windows XP is recognized OS and I cant go any further with Windows 7 installed.
Sorry to drag it on, but any advice would be appreciated.
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#4
rshaffer61

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Win 7 driver located HERE
If I'm not mistaken you are using the installation disk that came with the printer when you bought it?
If so it is most likely XP drivers which is why it won't install on your Win7 system.
Download the new driver and try to install it then with that.
Also be aware I see 2 updates for the version 13 driver so you will probably need those.
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#5
eytjon402

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Thanks. No luck. I just re installed Windows 7 and all is well. I have a new problem !
Im trying to strip my hard drive using a programme called 'Nuke and Boot'. When I boot from start up (which I must to use the programme) the option page appears and freezes. I then have to re boot the computer. I can go to 'My Computer' open D drive and see the contents of the programme but with no option to boot. I wonder what is making the option page to freeze.?
Thanks in advance.
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#6
rshaffer61

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What drive are you trying to format?
Are you referring to Deriks Boot and Nuke?
Where did you get it from?
What file type is it?
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#7
eytjon402

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C Drive
yes
lCan't recall, just some internet site (maybe CNET)
Configuration file or a DynSite script file (I think)
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#8
rshaffer61

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Try this:

As far as method we use the most that would be Derricks Boot and Nuke or commonly called DBAN located HERE. It is the best at competely wiping a drive clean.
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