[hillster]

Hi, i'm in desperate need of help. Yesterday on my other laptop i received numerous warning messages that my laptop was infected and that my wmpnscfg.exe is infected, which means i haven't been able to open anything not even programs that don't need the internet like Microwsoft Office Word. 'Antivirus Action' also keeps popping up saying i have to buy their software, but i already have an antivirus, and i think it is the Antivirus Action which is causing the problem.
I'm not sure if i'll even be able to post a script of the problem as i can't download your scanner on my actually laptop.

Any help would be really appreciated
Thank you

[maliprog]

Hello hillster and welcome to G2G!

My nick is maliprog and I'll will be your technical support on this issue. Before we start cleaning your PC you must print or save to Desktop (in .txt file) this instructions so you can access it in Safe Mode with no internet connection.

NOTE:

• Malware removal is NOT instantaneous, most infections require several courses of action to completely eradicate.
  
• Absence of symptoms does not always mean the computer is clean
  
• Kindly follow my instructions in the order posted. Order is crucial in cleaning process.
  
• Please DO NOT run any scans or fix on your own without my direction.
  
• Please read all of my response through at least once before attempting to follow the procedures described. I would recommend printing them out, if you can, as you can check off each step as you complete it. If there's anything you don't understand or isn't totally clear, please come back to me for clarification.
  
• Please do not attach any log files to your replies unless I specifically ask you. Instead please copy and paste so as to include the log in your reply. You can do this in separate posts if it's easier for you.

Step 1

Please download OTH to your desktop
Please download OTL to your Desktop
Please download the attached Scan.txt to your desktop (located at the end of this post)

Double click the OTH file and select Kill All Processes, your desktop will go blank



Then select Start OTL
OTL will now run

• double-click on the Custom Scans box and a message box will popup asking if you want to load a custom scan from a file
  Select Scan.txt that you downloaded
  
• Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
    
  • Copy and paste them to me.

Step 3

Please don't forget to include these items in your reply:

• OTL log
  
• OTL Extras log

It would be helpful if you could post each log in separate post

Attached File(s)

•  Scan.txt (998bytes)
  Number of downloads: 38

[maliprog]

Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.