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Netbook has a blank page and blinking cursor on startup


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#1
sanigav7

sanigav7

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I have read other posts about netbooks not booting up, but I'm kinda lost.
What happened was...my netbook seemed to automatically download some computer scanning virus removal crap. I tried to stop it, then remove it and it just messed my computer up. I shut my computer down and tried to restart it, but was left with a blank screen upon start up with a blinking cursor. Before the blinking cursor, the "title page" comes on like it's booting...but then nothing.
I'm not sure where to go from here...
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#2
Salagubang

Salagubang

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Hi sanigav7

Welcome to Geekstogo. My name is Salagubang and I'll be helping you with this problem.

I am still a trainee so all my posts will be checked by an Expert. It's your advantage that there are two people looking at your log but responses may be a little delayed so please be patient.

  • Please read all of my response through at least once before attempting to follow the procedures described. I would recommend printing them out, if you can, as you can check off each step as you complete it. If there's anything you don't understand or isn't totally clear, please come back to me for clarification.
  • Please do not attach any log files to your replies unless I specifically ask you. Instead please copy and paste so as to include the log in your reply. You can do this in separate posts if it's easier for you
  • English is not my first language, so please do not use slang or idioms, as this makes it difficult to understand for me.

You didn't tell but I am assuming you are running XP?

Lets try to get some logs first. You need a USB stick to do this.

On a clean XP machine

  • Please do the following:
  • Go to Tools (drop-down menu at the top of the window)
  • Go down and click Folder Options
  • Click on the View tab
  • Find the Hidden Files and Folders, find "Hide extension for known file types" and uncheck it (if it's already checked)
  • Click Apply, and then Ok at the bottom.
  • Close the window

Next

  • Insert your USB Flash Drive (UFD).
  • Download hpusbfw.exe to your Desktop.
  • Double click "hpusbfw.exe" to run HP USB Disk Storage Format Tool 2.0.6.0.

    Posted Image

    • Choose your USB under "Device"
    • For "File system", choose "FAT"
    • Under "Volume label", type in the name "Bootloader"
    • Leave un-checked "Quick Format" and "Create a DOS startup disk"
    • Click "Start"
  • Copy these two files, from the root of the Windows drive (C:\) to the UFD:

    NTLDR
    Ntdetect.com

Next

  • Open Notepad (go to Start>All Programs>Accessories and click Notepad)
  • Copy the contents of the codebox below using CTRL+C (or selecting all the text in the box, and right clicking on it and selecting Copy)
    [boot loader]
    timeout=-1
    default=multi(0)disk(0)rdisk(1)partition(2)\WINDOWS
    [operating systems]
    multi(0)disk(0)rdisk(1)partition(1)\WINDOWS="Emergency Boot Loader" /fastdetect /NoExecute=OptOut
    multi(0)disk(0)rdisk(1)partition(1)\WINDOWS="Safe Mode" /safeboot:minimal /sos
  • Now return to Notepad and use CTRL + V (or rightclick on the whitespace and Paste) to paste the script
  • Verify that you have pasted the complete script
  • Save the Notepad file to the UFD as "boot.ini" using Save as Type: All files

Your Emergency Bootloader is now ready.

Booting using the Emergency Bootloader.
  • Insert the USB (UFD) to the ailing computer.
  • Reboot the system using the UFD Bootloader you just created.
  • Choose Emergency Bootloader

Note : If you do not know how to set your computer to boot from USB follow the steps here



Step Two

Download OTL to your Desktop
  • Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  • Under the Custom Scan box paste this in

    netsvcs
    drivers32
    /md5start
    winlogon.exe
    userinit.exe
    explorer.exe
    svchost.exe
    /md5stop
    %SYSTEMDRIVE%\*.*
    %systemroot%\*. /mp /s
    CREATERESTOREPOINT
    %systemroot%\System32\config\*.sav
    HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsUpdate\Auto Update\Results\Install|LastSuccessTime /rs
    type c:\boot.ini >> test.txt

  • Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  • Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post them if you need to start a new topic.

Edited by Salagubang, 06 December 2010 - 08:23 PM.

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#3
sanigav7

sanigav7

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Thank you for your help. Unfortantely, I am stuck on the first step.
When I click Tools at the top of the page, there is no "Folder Option" selection to make. There is, however, "Internet Options" but when that is clicked, there is no option to click a "View" tab. This is while using Internet Explorer, although the same is true while using Mozilla Firefox. I apologize for the complications of this...
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#4
Salagubang

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No its alright, I meant to say open "My Computer" in the desktop and then open the tools menu.

:D

Edited by Salagubang, 09 December 2010 - 07:48 PM.

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#5
sanigav7

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ok...I figured all that out...Thank you!
However, when I downloaded the OTL and did a quick scan on my computer, no files or folders opened or saved to my computer. There is no internet connection at this time to that computer (I think it may have something to do with the Antimalware Doctor that downloaded itself to my computer and is irremovable) so I had to download the OTL to a flash drive and transfer it to my ailing computer. Would this affect how it runs and operates? Basically, nothing happens after I do the scan.
Any suggestions? The Antimalware Doctor is still on my computer and it's making it not usable :D
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#6
Salagubang

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Hi lets try this first, if it fails go to Plan B

Note: If using Firefox right-click on any download links and choose Save As

Please download OTH to your desktop
Please download OTL to your desktop
Please download the attached file Scan.txt to your desktop

Double click the OTH file to run it and click Kill All Processes, your desktop will go blank.

Posted Image

Then select Start OTL. OTL will now run

  • Double-click on the Custom Scans box and a message box will popup asking if you want to load a custom scan from a file
    Select Scan.txt that you downloaded
  • Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
    • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  • Click the Internet Explorer button, post these logs in your Virus Removal topic.

Plan B

Download Rkill from here : there are several flavours to choose from, if one does not work then try the next

* rkill.com
* rkill.scr
* rkill.pif


Once it is downloaded, double-click on rkill in order to automatically attempt to stop any processes associated with Security Central and other Rogue programs. Please be patient while the program looks for various malware programs and ends them. When it has finished, the black window will automatically close and you can continue with the next step. If you get a message that rkill is an infection, do not be concerned. This message is just a fake warning given by Security Central when it terminates programs that may potentially remove it. If you run into these infections warnings that close Rkill, a trick is to leave the warning on the screen and then run Rkill again. By not closing the warning, this typically will allow you to bypass the malware trying to protect itself so that rkill can terminate Security Central . So, please try running Rkill until malware is no longer running. You will then be able to proceed with the rest of my instructions.

Do not reboot your computer after running rkill as the malware programs will start again.

Then run OTL as above
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