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Blue AND Black screens of death


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#1
bluegang6

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Hey again, this forum has been of great help many times! (which is why I keep coming back!)

Anyways, I have having with a custom rig that I built in Sept. of 09. This is my first build, so I was bound to view errors at one point or another.

system specs:
mobo : http://www.tigerdire...0124&CatId=3495
processor: http://www.newegg.ca...N82E16819115037
ram: http://www.newegg.ca...N82E16820220426
gpu: http://www.newegg.ca...N82E16814130434
network card: http://www.newegg.ca...N82E16839121008

I entered the most probable failed components.
Quick note: my mobo doesn't support the 1066 ram, so I overclocked it.
(had a couple errors before, no blue screens though)

Purchased an upgradeable version of Vista, used the free upgrade disk to jump to 7 OEM.


problem analysis:
I was on audacity fixing up a recording, then my comp. shut down. Restarted, black screen after logon screen. Restarted again, BSOD.
It was 1 in the morning (sat.) So I gave up and decided to try again the next day.
I come back, same problems, the BSODs always have either one of the following errors:
keyscrambler.exe (or .sys) exception error
IRQL_NOT_LESS_OR_EQUAL
DRIVER_IRQL_NOT_EQUAL_OR_LESS
System exception
or
NO readable error, just stop codes that can't be googled for a result :D

Tried the following:
Safe mode
Safe mode with networking
Safe mode with command prompt
Low Res (640 * 480)
Last known good config.
normal
Repair your computer


Everything above (with the exception of repair your computer) either:
1. showed a BSOD with the errors formentioned above after or before logon screen entry
2. showed Black screen of death after logon screen entry, no explorer.exe process. Normal mode usually hangs after a couple of minutes, safe mode becomes functional
3. restart

I was able to access restore system through repair your comp.
All I got to was being able to chose a date and comp. telling me that it can't complete the restore, but after I press X, it restarts and mentions that a restore has been successful


When I was able to access the environment, I did the following (safe mode):
ran virus scan with Avast and MalwareBytes and SuperAntiSpyware (clean, some trojans, deleted)
uninstalled ALL drivers with DriverSweeper.
tried uninstalling keyscrambler, got bsod EVERYtime during program's uninstaller, just deleted the main program files in the program files location.


No luck

Haardware wise, I tried:
reseating all ram sticks
unplugging all devices


I noticed that prior to this, my mouse had low battery, the same day, but a couple of hours before the problems occurred.

I think I have the BSOD program. I might be able to access it's logs. Any instructions on how I can help?

Thanks again!

Edited by bluegang6, 08 December 2010 - 05:39 PM.

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#2
rshaffer61

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Since the BSOD is happening on boot try this:

  • Start your system and at the Second post screen tap on F8 to get to the Boot Menu
  • Use the Arrow Keys to Scroll down to the line that says "Auto Start On Error" and highlight it.
  • Click Enter to disable it
  • The system should reboot and if not then do so.
  • When the BSOD shows it will stop so that you can reply with the STOP ERROR and any parameters.

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#3
bluegang6

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I'm guessing images of most errors would be helpful:

ERROR 1:
http://i53.tinypic.com/2nvt7j9.jpg

0x0000001E (0xFFFFFFFFC0000005, 0xFFFFF800030AF7E7, 0x0000000000000000, 0x000000007EFA0000)


ERROR 2:
Driver_IRQL_NOT_LESS_OR_EQUAL

STOP: 0x000000D1 (0x0000000000000000, 0x0000000000000002, 0x0000000000000008, 0x0000000000000000)

http://i54.tinypic.com/15d4278.jpg


One of the (Rarer) times I could get into Safe mode w/ networking, I was able to snag this:

BCCode: 1e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF800030AF7E7
BCP3: 0000000000000000
BCP4: 000000007EFA0000
OS Version: 6_1_7600
Service Pack: O_0
Product: 768

http://i55.tinypic.com/2gt858y.jpg

Edited by bluegang6, 12 December 2010 - 09:47 AM.

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#4
rshaffer61

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Fiest error means:

0x0000001E: KMODE_EXCEPTION_NOT_HANDLED
(Click to consult the online MSDN article.)
The Windows kernel detected an illegal or unknown processor instruction. A Stop 0x1E condition can be caused by invalid memory and access violations similar to those that generate Stop 0xA errors. This default Windows error handler typically intercepts these problems if error-handling routines are not present in the code itself.



Second error means:

0x000000D1: DRIVER_IRQL_NOT_LESS_OR_EQUAL
(Click to consult the online Win XP Resource Kit article.)
The system attempted to access pageable memory using a kernel process IRQL that was too high. The most typical cause is a bad device driver (one that uses improper addresses). It can also be caused by caused by faulty or mismatched RAM, or a damaged pagefile.



Since both potentially can be caused by memory lets check that first.

If you have more than one RAM module installed, try starting computer with one RAM stick at a time.

NOTE Keep in mind, the manual check listed above is always superior to the software check, listed below. DO NOT proceed with memtest, if you can go with option A

B. If you have only one RAM stick installed...
...run memtest...

1. Download - Pre-Compiled Bootable ISO (.zip)
2. Unzip downloaded memtest86+-2.11.iso.zip file.
3. Inside, you'll find memtest86+-2.11.iso file.
4. Download, and install ImgBurn: http://www.imgburn.com/
5. Insert blank CD into your CD drive.
6. Open ImgBurn, and click on Write image file to disc
7. Click on Browse for a file... icon:

Posted Image

8. Locate memtest86+-2.11.iso file, and click Open button.
9. Click on ImgBurn green arrow to start burning bootable memtest86 CD:

Posted Image

10. Once the CD is created, boot from it, and memtest will automatically start to run. You may have to change the boot sequence in your BIOS to make it work right.

To change Boot Sequence in your BIOS

Reboot the system and at the first post screen (where it is counting up memory) start tapping the DEL button
This will enter you into the Bios\Cmos area.
Find the Advanced area and click Enter
Look for Boot Sequence or Boot Options and highlight that click Enter
Now highlight the first drive and follow the directions on the bottom of the screen on how to modify it and change it to CDrom.
Change the second drive to the C or Main Drive
Once that is done then click F10 to Save and Exit
You will prompted to enter Y to verify Save and Exit. Click Y and the system will now reboot with the new settings.


The running program will look something like this depending on the size and number of ram modules installed:


Posted Image

It's recommended to run 5-6 passes. Each pass contains very same 8 tests.

This will show the progress of the test. It can take a while. Be patient, or leave it running overnight.

Posted Image

The following image is the test results area:

Posted Image

The most important item here is the “errors” line. If you see ANY errors, even one, most likely, you have bad RAM.
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#5
bluegang6

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kept first ram stick in:
Stop: 0x0000001E (oxFFFFFFFFC0000005, 0xFFFFF8000336872A, 0x0000000000000001, 0x0000000000000018)

Took first ram stick out, put second in it's place:
Stop: 0x0000001E (oxFFFFFFFFC0000005, 0xFFFFF800030587E7, 0x000000000000000, 0x000000007EFA0000)


Took second ram out from first slot, put in third in it's place:
Driver_IRQL_Not_Less_Or_Equal:
Stop: 0x000000D1 (0x000000000000000, 0x0000000000000002, 0x0000000000000000, 0xFFFFF88001048AAD)
nvstor64.sys - Address FFFFF88001048AAD vase at FFFFF88001o39000, DateStamp 4a78d2cb


Took third ram stick out of the first slot, put in fourth ram stick:
Stop : 0x0000001E (0x0000000000000000, 0x0000000000000000, 0x0000000000000000, 0x0000000000000000)


Does not seem like a physical ram stick might be the cause of this, trying to troubleshoot the first ram slot, trying the third slot: (will stop if by the second ram stick there still is an error, this points towards software (unless somehow all my ram sticks died at the same time :D

[/b] First ram in third slot: [/b]
IRQL_Not_less_or_equal
stop: 0x0000000A (0x00000000000000DC, 0x0000000000000002, 0x0000000000000001, 0xFFFFF800030A7055)

Second ram in third slot:
SYSTeM_SERVIcE_EXCEPTION
stop: 0x0000003B (0x00000000C0000005, 0xFFFFF8000307E80C, 0xFFFFF880044F2C90, 0x0000000000000000)

Throughout the entire check, the motherboard has been on "Fully Functioning" post code

Im going for a software, bios or cmos problem.

What's your opinion?

Edited by bluegang6, 12 December 2010 - 10:49 AM.

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#6
rshaffer61

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That could mean both modules are faulty. Run the program on each module by itself. This will tell us for sure if the memory is failing. :D
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#7
bluegang6

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Well, I've got 4, I'd understand 2 going faulty, but all 4? That's wayy to much!

So I can clear out motherboard ram slot problems, and i'm either going with:

1. What you said (all 4 sticks are faulty, but I honestly doubt it!)
2. Some kind of software problem


or im not sure :D

I have a diff. error code each time, so I'm not too sure what that means. In one of the tests, I had a sys file error, so I'm not too sure ;)

Opinions?
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#8
rshaffer61

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Test two sticks at a time with the program.
That will narrow it down.
Also overclocking can be a problem.
Try this and see if it helps.


Tutorial for running chkdsk in Win 7 located HERE.







If after this has run and no resolution then do the following.

Go HERE and read the tutorial that shows how to do SFC or System File Checker and running in a Elevated Command Prompt in Vista and Win7.
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#9
bluegang6

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so do you want me to run memtest, chkdsk, or SFC

Ive run chckdsk multiple times, no errors
SFC, I've done it before, but not on this computer

and I think I mightve ran memtest a couple of days ago.

So what exactly do you want me to run :D?

Thanks again for your help! Really appreciated
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#10
rshaffer61

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Ive run chckdsk multiple times, no errors


If you have run :D chkdsk /r ;) then skip that step but run the other two test in the order I posted.
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#11
bluegang6

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Alright, so just to make sure (I don't want to mess up):

memtest (2 sticks at a time)

SFC


Is that Right? (Sorry, i just want to make sure, I don't want this to get any worse than it is if that's possible :D)
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#12
rshaffer61

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Yep correct.
Test two sticks. Then test the other two sticks.
Any errors then no need to go to SFC because the root of the problem has been found then.
If not then move on to SFC :D
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#13
bluegang6

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first two sticks, no errors, 4 passes, 8 tests each

going to commence the other 2, but I don't think that there should be a reason because I troubleshooted each of the ram separately, and if these 2 don't have errors, I don't think it is a ram stick problem.
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#14
rshaffer61

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OK well then run the sfc and see what it finds.
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#15
bluegang6

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awww, after the most recent mem test, I pressed esc, pumped in the rest of the ram sticks, and then I got a F1 postcode on the mobo. No video, nothing :D My usb mouse receiver is left unlit. Im guessing that the F1 code is probably waiting for user input? No video, nothingggg ;)

Ill try to see what this is, Any Ideas?

*EDIT*

I managed to get it working again. (reseating ram sticks)

but now, I have the following upon boot (sure, I can bypass by pressing f1)
"Floppy Disk(s) fail (80)
CMOS checksum error - Defaults loaded"


Not sure if that might be of help.

Think it's a dead CMOS Battery... This is becoming horrid!
Here is what my screen looks like o.O:
http://i54.tinypic.com/28coz7q.jpg
http://i55.tinypic.com/1iis7o.jpg

And as you can see, I have Post Code 5C (reserved)


shall I go ahead and hit the CMOS red button Jumper?

Edited by bluegang6, 12 December 2010 - 04:39 PM.

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