The cable company said my computer will not renew an IP address. I’ve spent hours with them by phone trying to release and renew an IP address which still comes up as 000.000.000.000. Please help. Thanks.
Unable to Connect to Internet
#1
Posted 08 December 2010 - 09:49 PM
The cable company said my computer will not renew an IP address. I’ve spent hours with them by phone trying to release and renew an IP address which still comes up as 000.000.000.000. Please help. Thanks.
#2
Posted 09 December 2010 - 08:36 AM
If you suspect you are infected, I would go here and ask for advice. Once you are given a clean bill of health, stop back here if you still can't connect. This very well written Malware and Spyware Cleaning Guide should help as well.
Edited by Spyderturbo007, 09 December 2010 - 08:37 AM.
#3
Posted 10 December 2010 - 10:50 PM
I've spent the last two evenings working with the assistance of online help. The person helping me said he didn't see any spyware or malware in my posts. I've run a whole host of diagnostic and cleaning tools and ws given a clean bill of health. However, I'm still where I started and cannot get online.
I have a desk computer that is connected directly to a cable modem. The cable company says he signal to me is good. I can verify this by connecting my laptop to the cable modem. With my laptop I have no problem connecting to the internet. This has led me to believe I have a hardware problem or hopefully a setting that needs to be corrected. I don't have a separate network card - its built in to the motherboard.
Will you please offer some guidance on where to go from here? I'm not sure what I need to do.
Thanks, Redglare
#4
Posted 10 December 2010 - 11:23 PM
#5
Posted 10 December 2010 - 11:41 PM
Edited by redglare, 10 December 2010 - 11:49 PM.
#6
Posted 10 December 2010 - 11:58 PM
#7
Posted 11 December 2010 - 12:54 AM
After restarting the computer, I now have a yellow exclamation mark on the network controller that I didn't have before. I was prompted to install the nForce installation CD. It search for the driver and then said it could not locate a better driver than what existed. I now have a Code 10 error. I can't connect to the internet to search for a newer driver. Is it possible the NIC is bad? What do you do in the case that it goes bad, but is built into our mother board?
Thanks.
#8
Posted 11 December 2010 - 01:07 AM
Edited by D-Berd, 11 December 2010 - 01:20 AM.
#9
Posted 11 December 2010 - 02:50 PM
#10
Posted 11 December 2010 - 03:42 PM
The other option is to go into device manager again while your still connected to the internet and right click on the net card and select update driver. try that and post back.
http://support.asus....SLanguage=en-us this page has the latest drivers for your motherboard. Up at the top left type in the model # m2n-e
Edited by D-Berd, 11 December 2010 - 03:49 PM.
#12
Posted 11 December 2010 - 04:03 PM
I installed a network card from an old computer and it worke great. I disabled it to run a test on the old network card and now they are both down! Same symptoms for each.
Please advise how to select proper driver for the original nForce card and I'll try it.
Thanks!
#13
Posted 11 December 2010 - 04:13 PM
#14
Posted 11 December 2010 - 04:52 PM
You mentioned that you disabled the replacement card. I assume you did this through the device manager? If so can you re-enable it in the same way and see if it starts working again? If not..... try to uninstall it, reboot, then windows should find it and install a driver.
If you don't know how to get into device manager
- Right Click on my computer
- Choose properties
- Click on the Hardware Tab
- Click Device Manager
- Right Click on the Device and then enable or uninstall.
When we identify the correct driver on the Asus site, you should be able to use it from a USB drive. You said you have the disc for your motherboard right? Is this the motherboard you have? With the NVIDIA nForce® 570 Ultra™ MCP built-in Gigabit MAC with external Marvell PHY?
Sent you a message.
Edited by Mdenton45, 11 December 2010 - 05:16 PM.
#15
Posted 11 December 2010 - 10:52 PM
RedGlare
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