I'm really stumped and hope you can help me.
PC - Fujitsu Siemens Amilo MS2212
OS - Windows Vista
HDD 60 Gb
Date problem was noticed 4th November at about 21:00
Recovery tool - getdataback for NTFS
All personal files missing, log in remains the same. I think this might be after a virus.
I can log on to the PC exactly the same as usual and it runs fine and accesses the internet OK.
The problem is that the computer has none of the personal files on either the desktop or in my documents or anywhere. I have also noticed that none of the personal apps like skype or Office or email or Mozilla or favourites are there either.
It's like the computer was pretty much when it was first bought.
I have had a look around their harddrive and noticed that some folders have access denied.
The next step I did was to run a virus scan, which did not show much info bar a couple of tracking cookies.
I have now put on a file recovery application and have found all of the folders like 'my docs' and 'xyz docs', but there is about 11 copies of the same file, in each NTFS instance.
There are about 7 different NTFS instances to choose from and they all contain the same files. Given that the HDD is only 60 Gb the recovery estimation is in the terabytes, which seems a bit strange. I recovered their my documents from one of the NTFS instances but nearly all of the word documents are unreadable along with most of their pictures
It's like a virus has installed itself hidden or corrupted or encrypted all the 'my docs' files and then deleted itself.
I have searched and searched the internet for a similar problem but to no avail, so any help or pointers you can give me would really help as I am out of ideas.
Azarl has helped delete the Malware, but I would really appreciate some help understanding what has happened to the files and what can be done to recover them.
Thanks in advance,
Edited by Shaney, 13 December 2010 - 05:46 AM.