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computer restarts during scans [CLOSED]


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#1
rocalo

rocalo

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This is the 3rd time I have posted this....I seem to keep posting in the wrong forum. I have been referred here so I'll try again. My computer keeps restarting whenever I run a scan of any kind.....my antivirus, my antispyware , or my ad ware. Anything that requires scanning all the file. My computer will reboot before the scan is finished, sometimes right away and sometimes not until the scan is almost complete. Once in a while after the restart I will get the message "window has recovered from a serious error" The details are always different for the cause of the "crash". I have done every suggestion they have told me....I honestly don't even remember all what I have done...but none of them have helped. I cannot send you a hijack this log, as the computer won't stay running to enable me to generate the log. The only time this happens is when I am running a scan, otherwise my computer is fine.
Please help me.
Thank you in advance for your assistance.

Logfile of HijackThis v1.99.1
Scan saved at 10:20:21 AM, on 5/27/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9AA.EXE
C:\WINDOWS\system32\S3tray2.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Yahoo!\Messenger\ypager.exe
C:\Program Files\The Weather Channel FW\Desktop Weather\DesktopWeather.exe
C:\Program Files\BigFix\BigFix.exe
C:\Program Files\IC Media Corp\ICM532\Launchpad.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\PROGRA~1\INCRED~1\bin\IMApp.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\PROGRA~1\NORTON~1\NORTON~2\GHOSTS~2.EXE
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\WINDOWS\system32\slserv.exe
C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Carol Lohr\Local Settings\Temporary Internet Files\Content.IE5\O9QRG16R\HijackThis[1].exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.eznsearch.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.borderlandnet.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.borderlandnet.net
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.borderlandnet.net/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.eznsearch.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://www.eznsearch.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by EZN
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O2 - BHO: EpsonToolBandKicker Class - {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [CamMonitor] C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [EPSON Stylus CX4600 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9AA.EXE /P26 "EPSON Stylus CX4600 Series" /O6 "USB001" /M "Stylus CX4600"
O4 - HKLM\..\Run: [S3TRAY2] S3tray2.exe
O4 - HKLM\..\Run: [VTPreset] VTPreset.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [EZNXP] C:\PROGRA~1\EZN\EASYIN~1\eznorun.exe
O4 - HKCU\..\Run: [IncrediMail] C:\Program Files\IncrediMail\bin\IncMail.exe /c
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - HKCU\..\Run: [DW4] "C:\Program Files\The Weather Channel FW\Desktop Weather\DesktopWeather.exe"
O4 - Global Startup: BigFix.lnk = C:\Program Files\BigFix\BigFix.exe
O4 - Global Startup: Launchpad.lnk = ?
O8 - Extra context menu item: &Add animation to IncrediMail Style Box - C:\PROGRA~1\INCRED~1\bin\resources\WebMenuImg.htm
O9 - Extra button: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
O9 - Extra 'Tools' menuitem: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O14 - IERESET.INF: START_PAGE_URL=http://www.eznsearch.com
O16 - DPF: Aces Up! by pogo - http://game1.pogo.co...s-ob-assets.cab
O16 - DPF: Ali Baba Slots TM by pogo - http://game1.pogo.co...a-ob-assets.cab
O16 - DPF: Backgammon by pogo - http://game1.pogo.co...n-ob-assets.cab
O16 - DPF: Canasta by pogo - http://game1.pogo.co...a-ob-assets.cab
O16 - DPF: Dice Derby by pogo - http://game1.pogo.co...g-ob-assets.cab
O16 - DPF: Dominoes by pogo - http://game1.pogo.co...o-ob-assets.cab
O16 - DPF: Greenback Bayou by pogo - http://game1.pogo.co...k-ob-assets.cab
O16 - DPF: Harvest Mania by pogo - http://game1.pogo.co...t-ob-assets.cab
O16 - DPF: Jigsaw Detective by pogo - http://game1.pogo.co...w-ob-assets.cab
O16 - DPF: Lottso by pogo - http://game1.pogo.co...o-ob-assets.cab
O16 - DPF: Mah Jong Garden by pogo - http://game1.pogo.co...g-ob-assets.cab
O16 - DPF: Multiline Slots by pogo - http://game1.pogo.co...s-ob-assets.cab
O16 - DPF: NASCAR Web Racing by pogo - http://game1.pogo.co...r-ob-assets.cab
O16 - DPF: Payday FreeCell by pogo - http://game1.pogo.co...l-ob-assets.cab
O16 - DPF: Perfect Pair Solitaire by pogo - http://game1.pogo.co...l-ob-assets.cab
O16 - DPF: Pinochle by pogo - http://game1.pogo.co...e-ob-assets.cab
O16 - DPF: Pirate's Gold by pogo - http://game1.pogo.co...d-ob-assets.cab
O16 - DPF: Pop Fu by pogo - http://game1.pogo.co...u-ob-assets.cab
O16 - DPF: Poppit by pogo - http://game1.pogo.co...2-ob-assets.cab
O16 - DPF: Spider Solitaire by pogo - http://game1.pogo.co...r-ob-assets.cab
O16 - DPF: Squelchies by pogo - http://game1.pogo.co...s-ob-assets.cab
O16 - DPF: Texas Hold'em Poker by pogo - http://game1.pogo.co...m-ob-assets.cab
O16 - DPF: Tri-Peaks by pogo - http://game1.pogo.co...s-ob-assets.cab
O16 - DPF: Word Whomp Whackdown by pogo - http://game1.pogo.co...n-ob-assets.cab
O16 - DPF: WordJong by pogo - http://game1.pogo.co...g-ob-assets.cab
O16 - DPF: Yahoo! Canasta - http://download.game...nts/y/yt1_x.cab
O16 - DPF: {38578BF0-0ABB-11D3-9330-0080C6F796A1} (Create & Print ActiveX Plug-in) - http://www.imgag.com...stall/AxCtp.cab
O16 - DPF: {4FAE30E1-EE9C-477D-8D06-BF8D3429B60F} (WebIQ Technology Client) - http://webiq001.webi...Q/bin/WebIQ.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupd...b?1115652121046
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {F00F4763-7355-4725-82F7-0DA94A256D46} (IncrediMail) - http://www5.incredim...t5/imloader.cab
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: GhostStartService - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~2\GHOSTS~2.EXE
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slserv.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe

Thank you again...I look forward to your response.

Edited by rocalo, 27 May 2005 - 11:58 AM.

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#2
Justin

Justin

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rocalo,

Hello, and welcome to the GeekstoGo Forums. My name is Jfcap,and I will be helping you clean your system. I would like to start off by apologizing in the delay in our response time. We try not to let posts slip through the cracks, but things do happen due the the ammount of posts on our website, so again I apologize.

You may wish to print out a copy of these instructions, for reference, in case we need to restart your system.

Your HiJackThis log does not look to bad, but we will see what we can do. Most of the things we are fixing are ArctiveX downloads. While these are not harmful, it wil lhelp me rule out some spyware. You will have to reinstall some ActiveX drivers after doing this fix.

Please re-open HiJackThis and scan. Check the boxes next to all the entries listed below.

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
O14 - IERESET.INF: START_PAGE_URL=http://www.eznsearch.com
O16 - DPF: Aces Up! by pogo - http://game1.pogo.co...s-ob-assets.cab
O16 - DPF: Ali Baba Slots TM by pogo - http://game1.pogo.co...a-ob-assets.cab
O16 - DPF: Backgammon by pogo - http://game1.pogo.co...n-ob-assets.cab
O16 - DPF: Canasta by pogo - http://game1.pogo.co...a-ob-assets.cab
O16 - DPF: Dice Derby by pogo - http://game1.pogo.co...g-ob-assets.cab
O16 - DPF: Dominoes by pogo - http://game1.pogo.co...o-ob-assets.cab
O16 - DPF: Greenback Bayou by pogo - http://game1.pogo.co...k-ob-assets.cab
O16 - DPF: Harvest Mania by pogo - http://game1.pogo.co...t-ob-assets.cab
O16 - DPF: Jigsaw Detective by pogo - http://game1.pogo.co...w-ob-assets.cab
O16 - DPF: Lottso by pogo - http://game1.pogo.co...o-ob-assets.cab
O16 - DPF: Mah Jong Garden by pogo - http://game1.pogo.co...g-ob-assets.cab
O16 - DPF: Multiline Slots by pogo - http://game1.pogo.co...s-ob-assets.cab
O16 - DPF: NASCAR Web Racing by pogo - http://game1.pogo.co...r-ob-assets.cab
O16 - DPF: Payday FreeCell by pogo - http://game1.pogo.co...l-ob-assets.cab
O16 - DPF: Perfect Pair Solitaire by pogo - http://game1.pogo.co...l-ob-assets.cab
O16 - DPF: Pinochle by pogo - http://game1.pogo.co...e-ob-assets.cab
O16 - DPF: Pirate's Gold by pogo - http://game1.pogo.co...d-ob-assets.cab
O16 - DPF: Pop Fu by pogo - http://game1.pogo.co...u-ob-assets.cab
O16 - DPF: Poppit by pogo - http://game1.pogo.co...2-ob-assets.cab
O16 - DPF: Spider Solitaire by pogo - http://game1.pogo.co...r-ob-assets.cab
O16 - DPF: Squelchies by pogo - http://game1.pogo.co...s-ob-assets.cab
O16 - DPF: Texas Hold'em Poker by pogo - http://game1.pogo.co...m-ob-assets.cab
O16 - DPF: Tri-Peaks by pogo - http://game1.pogo.co...s-ob-assets.cab
O16 - DPF: Word Whomp Whackdown by pogo - http://game1.pogo.co...n-ob-assets.cab
O16 - DPF: WordJong by pogo - http://game1.pogo.co...g-ob-assets.cab
O16 - DPF: Yahoo! Canasta - http://download.game...nts/y/yt1_x.cab
Now close all windows other than HiJackThis, then click Fix Checked.

After that, Reboot.

Then, please post a new HiJackThis log for me to look at.
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#3
rocalo

rocalo

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I have done what you told me....here is my new Hijack This Log:
ogfile of HijackThis v1.99.1
Scan saved at 8:36:54 PM, on 5/31/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9AA.EXE
C:\WINDOWS\system32\S3tray2.exe
C:\Program Files\Messenger\msmsgs.exe
C:\PROGRA~1\EZN\EASYIN~1\eznorun.exe
C:\Program Files\Yahoo!\Messenger\ypager.exe
C:\Program Files\The Weather Channel FW\Desktop Weather\DesktopWeather.exe
C:\Program Files\BigFix\BigFix.exe
C:\Program Files\IC Media Corp\ICM532\Launchpad.exe
C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnf.exe
C:\PROGRA~1\INCRED~1\bin\IMApp.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\PROGRA~1\NORTON~1\NORTON~2\GHOSTS~2.EXE
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\WINDOWS\system32\slserv.exe
C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\wanmpsvc.exe
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Carol Lohr\Local Settings\Temporary Internet Files\Content.IE5\4LKT0BA9\HijackThis[1].exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.eznsearch.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.borderlandnet.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.borderlandnet.net
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.borderlandnet.net/
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.eznsearch.com
R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://www.eznsearch.com
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by EZN
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 5.0\Reader\ActiveX\AcroIEHelper.ocx
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O2 - BHO: EpsonToolBandKicker Class - {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O2 - BHO: (no name) - {FDD3B846-8D59-4ffb-8758-209B6AD74ACC} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
O4 - HKLM\..\Run: [ccRegVfy] "C:\Program Files\Common Files\Symantec Shared\ccRegVfy.exe"
O4 - HKLM\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe /Consumer
O4 - HKLM\..\Run: [CamMonitor] C:\Program Files\Hewlett-Packard\Digital Imaging\Unload\hpqcmon.exe
O4 - HKLM\..\Run: [Share-to-Web Namespace Daemon] C:\Program Files\Hewlett-Packard\HP Share-to-Web\hpgs2wnd.exe
O4 - HKLM\..\Run: [EPSON Stylus CX4600 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATI9AA.EXE /P26 "EPSON Stylus CX4600 Series" /O6 "USB001" /M "Stylus CX4600"
O4 - HKLM\..\Run: [S3TRAY2] S3tray2.exe
O4 - HKLM\..\Run: [VTPreset] VTPreset.exe
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [EZNXP] C:\PROGRA~1\EZN\EASYIN~1\eznorun.exe
O4 - HKCU\..\Run: [IncrediMail] C:\Program Files\IncrediMail\bin\IncMail.exe /c
O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
O4 - HKCU\..\Run: [DW4] "C:\Program Files\The Weather Channel FW\Desktop Weather\DesktopWeather.exe"
O4 - HKCU\..\Run: [Microsoft Works Update Detection] C:\Program Files\Microsoft Works\WkDetect.exe
O4 - Global Startup: BigFix.lnk = C:\Program Files\BigFix\BigFix.exe
O4 - Global Startup: Launchpad.lnk = ?
O8 - Extra context menu item: &Add animation to IncrediMail Style Box - C:\PROGRA~1\INCRED~1\bin\resources\WebMenuImg.htm
O9 - Extra button: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
O9 - Extra 'Tools' menuitem: ICQ - {6224f700-cba3-4071-b251-47cb894244cd} - C:\Program Files\ICQ\ICQ.exe
O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
O9 - Extra button: MoneySide - {E023F504-0C5A-4750-A1E7-A9046DEA8A21} - C:\Program Files\Microsoft Money\System\mnyviewer.dll
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O12 - Plugin for .spop: C:\Program Files\Internet Explorer\Plugins\NPDocBox.dll
O16 - DPF: {38578BF0-0ABB-11D3-9330-0080C6F796A1} (Create & Print ActiveX Plug-in) - http://www.imgag.com...stall/AxCtp.cab
O16 - DPF: {4FAE30E1-EE9C-477D-8D06-BF8D3429B60F} (WebIQ Technology Client) - http://webiq001.webi...Q/bin/WebIQ.cab
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://v5.windowsupd...b?1115652121046
O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} (HouseCall Control) - http://a840.g.akamai...all/xscan53.cab
O16 - DPF: {F00F4763-7355-4725-82F7-0DA94A256D46} (IncrediMail) - http://www5.incredim...t5/imloader.cab
O23 - Service: Symantec Event Manager (ccEvtMgr) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
O23 - Service: Symantec Password Validation Service (ccPwdSvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\ccPwdSvc.exe
O23 - Service: GhostStartService - Symantec Corporation - C:\PROGRA~1\NORTON~1\NORTON~2\GHOSTS~2.EXE
O23 - Service: Norton AntiVirus Auto Protect Service (navapsvc) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
O23 - Service: Norton Unerase Protection (NProtectService) - Symantec Corporation - C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
O23 - Service: ScriptBlocking Service (SBService) - Symantec Corporation - C:\PROGRA~1\COMMON~1\SYMANT~1\SCRIPT~1\SBServ.exe
O23 - Service: SmartLinkService (SLService) - - C:\WINDOWS\SYSTEM32\slserv.exe
O23 - Service: Symantec Network Drivers Service (SNDSrvc) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
O23 - Service: Speed Disk service - Symantec Corporation - C:\PROGRA~1\NORTON~1\SPEEDD~1\nopdb.exe
O23 - Service: SymWMI Service (SymWSC) - Symantec Corporation - C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
O23 - Service: WAN Miniport (ATW) Service (WANMiniportService) - America Online, Inc. - C:\WINDOWS\wanmpsvc.exe
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#4
Justin

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rocalo,

Your HiJackThis log is clean, are you still seeing issues with random reboots/freezes?
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#5
rocalo

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Now I only get these reboots when I am on Yahoo. I know that the logical solution is not go on Yahoo. But I don't think it should be doing this. I do very much appreciate you help in this matter and it is reassuring to know that my log is clean. Obviously the problem must be with Yahoo.
Thank you so much.
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#6
Justin

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What internet browser do you use while on yahoo?
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#7
Justin

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Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member with address of this thread. This applies only to the original topic starter. Everyone else please begin a New Topic.
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