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Security Alert


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#1
msdawn

msdawn

    Member

  • Member
  • PipPip
  • 93 posts
Stupid security alert has taken over laptop. Can't download anything because the alert says you want to let this program make changes to your computer if i say no it closes, if i say yes it gets into the program.
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#2
mitch8

mitch8

    Trusted Helper

  • Malware Removal
  • 1,356 posts
Hello msdawn, and welcome to GeeksToGo! My name is Mitch8 and I will be helping you with your problem. Here are a few things I would like to point out:
  • Please post your logs, don't attach them unless stated.
  • Please read my posts carefully and if you have any questions ask.
  • Stay with this topic until I tell you that your system is clean. Malware can still be on your system even if you don't notice it.

Lets try this first, if it fails go to Plan B.

Note: If using Firefox right-click on any download links and choose Save As

Please download OTH to your desktop
Please download OTL to your desktop

Double click the OTH file to run it and click Kill All Processes, your desktop will go blank.

Posted Image

Then select Start OTL. OTL will now run

  • Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
    • When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  • Click the Internet Explorer button, post these logs in your Virus Removal topic.

Plan B

Download Rkill from here: there are several flavours to choose from, if one does not work then try the next
Once it is downloaded, double-click on rkill in order to automatically attempt to stop any processes associated with Rogue programs. Please be patient while the program looks for various malware programs and ends them. When it has finished, the black window will automatically close and you can continue with the next step. If you get a message that rkill is an infection, do not be concerned. This message is just a fake warning given by the malware when it terminates programs that may potentially remove it. If you run into these infections warnings that close Rkill, a trick is to leave the warning on the screen and then run Rkill again. By not closing the warning, this typically will allow you to bypass the malware trying to protect itself so that rkill can terminate the malware. So, please try running Rkill until malware is no longer running. You will then be able to proceed with the rest of my instructions.

Do not reboot your computer after running rkill as the malware programs will start again.

Then run OTL as above (without OTH).
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#3
mitch8

mitch8

    Trusted Helper

  • Malware Removal
  • 1,356 posts
Due to lack of feedback, this topic has been closed.

If you need this topic reopened, please contact a staff member. This applies only to the original topic starter. Everyone else please begin a New Topic.
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