Some time ago, maybe about a month, he switched on his PC and it seemed to be working as normal. I believe he either had a BSOD, or it just restarted itself without showing one. However when it came to rebooting, his monitor power just went on and off, as if it was in energy saving mode. The pc would power cycle, but seemed to be stuck idling without being able to boot into windows.
Eventually he took it to a high street store, which performed a windows recovery, anti-spyware/malware sweep etc. and they got it working again, for about a week.
Now when it starts up, he can get up to the "boot in safe mode, safe mode with networking, last known working configuration" screen. However regardless of what he chooses, it wont boot beyond this point.
I'm a little PC savvy, but certainly no pro, however I had a few things I thought would be worth trying, but wanted to confirm it was the right course of action first:
Remove all the hardware from inside his PC, boot it up, if it works, shut the PC down, add a piece of hardware back in and so on, to identify if it's a hardware fault.
Run the WinXP recovery console from my WinXP CD. (He doesn't have the CD, since he bought his PC from a store, it shouldn't matter if it's my CD right?)
If I can get into his desktop, I can backup the files he wants, then possibly do a fresh format of his HDD and reinstall windows entirely.
One thing I'm not sure on, is if he's running an anti-virus/firewall. I think I take it forgranted that everyone will be running those. So is it possible he just reinfected his PC again, assuming that it's a problem caused by Malware?
As always, any advice is welcome and apologies if this is in the wrong forum, but I wasn't 100% sure if this was a Malware related problem.
Thanks in advance,
Edited by Akimb0, 16 December 2010 - 08:58 AM.