[seanhall]

My son has broken my laptop by deleting the explorer.exe file and I need help NOW!

Edited by seanhall, 18 December 2010 - 03:20 PM.

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Are you able to run programmes via taskmanager ?

Download OTL to your Desktop

• Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
• Select All Users
• Under the Custom Scan box paste this in
  
  netsvcs
  %SYSTEMDRIVE%\*.exe
  /md5start
  explorer.exe
  winlogon.exe
  Userinit.exe
  svchost.exe
  /md5stop
  %systemroot%\*. /mp /s
  CREATERESTOREPOINT
  
  
  
  
• Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  
• When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.

[Essexboy]

Are you able to run programmes via taskmanager ?

Download OTL to your Desktop

• Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
• Select All Users
• Under the Custom Scan box paste this in
  
  netsvcs
  %SYSTEMDRIVE%\*.exe
  /md5start
  explorer.exe
  winlogon.exe
  Userinit.exe
  svchost.exe
  /md5stop
  %systemroot%\*. /mp /s
  CREATERESTOREPOINT
  
  
  
  
• Click the Quick Scan button. Do not change any settings unless otherwise told to do so. The scan wont take long.
  
• When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.

[seanhall]

I dont know I will try now.

[seanhall]

oh, I cant do this because I am on a sepreate pc from my broken one.

[Essexboy]

Use control+Alt+delete to call up task manager
In the new task type Iexplore.exe to run IE, or OTL.exe to run OTL
[attachment=46696:Capture.JPG]

[seanhall]

ill try that.

[seanhall]

i have got the internet up so far.

[Essexboy]

The main part of the OTL log that I am interested in is the location of other copies of explorer

[seanhall]

i Have started the scan, but how long will it take?

[seanhall]

The main part of the OTL log that I am interested in is the location of other copies of explorer

w8, so there is a back up?

[Essexboy]

Yep and OTL will find it for me Should take no longer than 10 minutes

[seanhall]

Thank you for all of your help, you don't know how much you have saved me!

[seanhall]

well im going offline and I will post on the other side (if it works).

[seanhall]

whish me luck. Ill need it.

[Essexboy]

OK the probable locations will be in the service pack files folder or the dllcache folder