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Itunes


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#1
liezel

liezel

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When I try to connect to Itunes store through my itunes I get the message: "I tunes could not connect to the Itunes store. Make sure your network connection is active and try again". I have switched off my firewall and anti virus and I am connected to the internet, but the problem persists.
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#2
Spyderturbo007

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Please follow these instructions to run the iTunes Diagnostics. Once completed, click on the "Copy to clipboard" button and paste the results in your next reply.
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#3
liezel

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Hi thanks for your reply!

This is what it says:


Microsoft Windows Vista Home Edition Service Pack 1 (Build 6001)
FUJITSU SIEMENS ESPRIMO Mobile V6535
iTunes 8.0.2.20
QuickTime 7.5.5
FairPlay 1.1.11
CD Driver 2.0.7.5
CD Driver DLL 2.1.1.1
Apple Mobile Device 2.1.2.7
Bonjour 1.0.5.11 (118.5)

iTunes Serial Number 1A088F9AB1315504

Current user is not an administrator.
The current local date and time is 2010-12-21 10:06:59.
iTunes is not running in safe mode.

Video Display Information

Intel Corporation, Mobile Intel® 4 Series Express Chipset Family
Intel Corporation, Mobile Intel® 4 Series Express Chipset Family


**** External Plug-ins Information ****

No external plug-ins installed.

**** Network Connectivity Tests ****

Network Adapter Information

Adapter Name: {B29CA31B-4183-4F2A-91BC-935339C78D13}
Description: GlobeTrotter HSxPA - Network Interface
IP Address: 41.11.205.51
Subnet Mask: 255.255.255.0
Default Gateway: 41.11.205.53
DHCP Enabled: Yes
DHCP Server: 41.11.205.52
Lease Obtained: Tue Dec 21 09:02:20 2010

Lease Expires: Wed Dec 29 06:21:54 2010

DNS Servers: 196.207.35.29
196.207.35.29
196.207.35.30

Adapter Name: {A2717E74-0C3F-44D3-BFEF-C745BFEC5BF3}
Description: Bluetooth Device (Personal Area Network)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 02:00:00 1970

Lease Expires: Thu Jan 01 02:00:00 1970

DNS Servers:

Adapter Name: {49AE205C-DCDA-49D4-B20D-A87AD872D82C}
Description: Atheros AR5007EG Wireless Network Adapter
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 02:00:00 1970

Lease Expires: Thu Jan 01 02:00:00 1970

DNS Servers:

Adapter Name: {E5EB1A54-3801-47C4-A37C-1B1B98112976}
Description: Realtek RTL8168C(P)/8111C(P) Family PCI-E Gigabit Ethernet NIC (NDIS 6.0)
IP Address: 0.0.0.0
Subnet Mask: 0.0.0.0
Default Gateway: 0.0.0.0
DHCP Enabled: Yes
DHCP Server:
Lease Obtained: Thu Jan 01 02:00:00 1970

Lease Expires: Thu Jan 01 02:00:00 1970

DNS Servers:

Active Connection: LAN Connection
Connected: Yes
Online: Yes
Using Modem: No
Using LAN: Yes
Using Proxy: No
SSL 3.0 Support: Enabled
TLS 1.0 Support: Enabled

Firewall Information

Windows Firewall is on.
iTunes is enabled in Windows Firewall.

Connection attempt to Apple web site was unsuccessful.
The network connection timed out.
Connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iTunes Store was unsuccessful.
The network connection timed out.
Secure connection attempt to iPhone activation server unsuccessful.
The network connection timed out.
Last successful store access was 2010-12-21 10:03:52.


**** CD/DVD Drive Tests ****

No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.0.7.5),

F: HL-DT-ST DVDRAM GSA-T50N, Rev RW05
Data or MP3 CD in drive.
Found 1 songs on CD, playing time 58:28 on CDROM media.
Track 1, start time 00:02:00
Get drive speed succeeded.
The drive CDR speeds are: 4 10 16 24.
The drive CDRW speeds are: 4.
The drive DVDR speeds are: 4.
The drive DVDRW speeds are: 4.



**** iPod/iPhone Connectivity Tests ****

iPodService 8.0.2.20 is currently running.
iTunesHelper 8.0.2.20 is currently running.
Apple Mobile Device service 2.12.33.0 is currently running.

Universal Serial Bus Controllers:

Intel® ICH9 Family USB Universal Host Controller - 2934. Device is working properly.
Intel® ICH9 Family USB Universal Host Controller - 2935. Device is working properly.
Intel® ICH9 Family USB Universal Host Controller - 2936. Device is working properly.
Intel® ICH9 Family USB Universal Host Controller - 2937. Device is working properly.
Intel® ICH9 Family USB Universal Host Controller - 2938. Device is working properly.
Intel® ICH9 Family USB Universal Host Controller - 2939. Device is working properly.
Intel® ICH9 Family USB2 Enhanced Host Controller - 293A. Device is working properly.
Intel® ICH9 Family USB2 Enhanced Host Controller - 293C. Device is working properly.

FireWire (IEEE 1394) Host Controllers:

OHCI Compliant IEEE 1394 Host Controller. Device is working properly.

Most Recent Device Not Currently Connected:

iPod mini running firmware version 1.4.1
Serial Number: JQ536A13S47

**** iPhone/iPod Touch Sync Tests ****

No iPhone or iPod found.
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#4
Spyderturbo007

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Can you update to the newest version of iTunes? You diagnostics show that you are running 8.0 as opposed to the newest v10. You can go to Start -> Programs and look for Apple Software Update. That will scan your system and update all the Apple components. Also, now that you have your 3rd party firewall off, can you also try disabling the Windows Firewall?
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