[jamiemad1]

hello and thank you for your services my dvd drive will not read disks it is a atapi dvda dh20a4p

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Is it seen in My Computer?
Does it read cd's and just not reading dvd's?
Are these disks you have made or are they retail disks?

[rshaffer61]

Is it seen in My Computer?
Does it read cd's and just not reading dvd's?
Are these disks you have made or are they retail disks?

[jamiemad1]

yes under hardware it says its working properly but it does not read programs cd or dvds yes retail as well

Edited by jamiemad1, 24 December 2010 - 09:41 PM.

[rshaffer61]

I didn't ask if it was working in Hardware
Open My Computer and see if it is seen with the hard drive.

[SpywareDr]

Brand new CD/DVD Burners start at $17.99 (with Free shipping) at Newegg.com:
http://www.newegg.co...e=Free Shipping

[jamiemad1]

yes it shows up on my computer and yes this one is only a year old i recently had some viruses is it possible drivers were corrupt

Edited by jamiemad1, 25 December 2010 - 10:37 AM.

[rshaffer61]

Doubtful since the OS loads generic drivers for any optical drive.
It sounds more like the read side of the drive has failed which is why it can't read either dvd or cd's.

[jamiemad1]

k ty have to get another one

[rshaffer61]

You can double check it by trying the drive is another system and see if it works there. If not then it's done.

[rockmilk]

http://support.micro..._drive_problems

try this cant hurt

[jamiemad1]

thanks for your help i replaced drive problem solved cheap fix

[rshaffer61]

Congratulations jamiemad1. for a successful resolution for your issue.

You are very welcome. I'm glad we could help and please let us know how everything works out for you.
If there is anything else we can do to help please feel free to ask. I appreciate that you allowed us to assist you with your issue and for your patience.
Thank you for choosing GeeksToGo for help.
This issue now appears to be resolved.


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