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Windows 7 - virus and blue screen


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#1
Starter1

Starter1

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Earlier today I attempted to download a free AVG 2011 virus protection onto my mums new Toshiba laptop. The link I used must have been fake and seems to have infected her laptop with a virus. Every time I try to do something a security warning box xomes up saying that the file is infected. I have tried getting on to the geeksto go website so I can use the malware removal tools, but the computer keeps going to the blue screen (with the white writing described in other forum posts), and then restarts before I can do anything. I feel really bad that I did this to my mum's laptop when she really needs it to work. Please help!
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#2
Alzeimer

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Lots of people are having issues with the new 2011 AVG, here is a link to a program to help to completely remove AVG

http://techdows.com/...moval-tool.html

Once finish removing AVG download and install another anti-virus as soon as possible.
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