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Windows XP will not wirelessly connect

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A Friend's Dell Inspiron 500m will connect with Ethernet but NOT wirelessly. It's her brother's old computer. We don't have the administrative password.

I tried this:

"Step1 - Check to ensure your adapter is working properly:
Press Start
Select Run
Type devmgmt.msc and press OK
In the new window, please expand Network Adapters
Are there any devices under the network adapters that have either a red 'x' or a yellow '!'?
Step 2 - Reset your Winsock and TCP/IP settings:
Click Start, select Run, type cmd and press OK
In the new command prompt window, type netsh int ip reset reset.log
Once the above command completes, type netsh winsock reset catalog
Restart your computer and attempt to connect to the Internet; can you?
If you still cannot connect, please do the following.."

and no good still.

The network shows up as possible connections, and I am able to type in the network password, but it says "Please wait while Windows connects to the 'x' network. Waiting for the network..." and it tries to connect for a minute or so and then it just quits - doesn't say it fails or anything, just goes back to the wireless network list.


Thanks :D
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