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Win7 Ultimate Random Restarts + Random Error?


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#1
strykerofchaos

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My windows 7 ultimate desktop randomly restarts when playing games. It's never happened at any other time and I think it may be a power issue. Found some other threads that stated to use Event Viewer to locate the error.

Not only did I find the error
Level: Critical
Source: Kernel-Power
Event ID: 41
Task Category (63)

The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.

at the approprate Date/Time of my crashes...

I also stumbled upon the fact that I am getting a dozen errors every minute. The same error over and over.
Level: Error
Source: Service Control Manager
Event ID: 7000
Task Category: None

The Diagnostic Service Host service failed to start due to the following error:
A privilege that the service requires to function properly does not exist in the service account configuration. You may use the Services Microsoft Management Console (MMC) snap-in (services.msc) and the Local Security Settings MMC snap-in (secpol.msc) to view the service configuration and the account configuration.

I have literally a dozen every minute, if not more. Any light shed would be wonderful. Does the first error imply I have a power supply issue? Any idea what the second is?
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#2
phillpower2

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Hi strykerofchaos
Had you made any hardware or software changes before the issue started, updated any drivers at all perhaps, error 41 may be a driver conflict.
Here is a guide for dealing with Service Control Manager http://techsalsa.com...-manager-error/
I would recommend checking your system for a possible malware/virus infection, use the self help guide here first http://www.geekstogo...cleaning-guide/ if it does turn out to be a malware issue and if after going through the cleaning guide you believe you have not resolved the issue you need to start a new topic at the malware forum, provide them with a link to here so that they can see what if any steps you have already taken, only post malware logs on that forum and only it you are asked for them, good luck I hope one of the above helps you to resolve the issue.
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#3
strykerofchaos

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I just updated to Windows 7 Ultimate from Home yesterday, so everything is fresh. The random restarts have been occuring I think since I bought it, I thought it was a heating issue at first, and it turned out to not be the case.

I think it's a power issue. I have a 700Watt Power supply with a 24A output for the 3.3V setting. Running a Nvidia GTS 250. If that's the case, I'll buy a new power supply.
Will look into the SCM link now. Thank ya :D
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#4
strykerofchaos

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Just a quick post...I followed the techsalsa link you gave me, followed the directions, ultimately deleting the same file as directed, rebooting, still get the error.
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#5
phillpower2

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What is the make and model of the present PSU?
Im sure you are aware that 700W is more than enough and the 24 amps on the +12V rail is bang on the button (you did mean +12 and not +3.3V didn`t you).

System Requirements Minimum 450W or greater system power supply (with a minimum 12V current rating of 24A)

Courtesy of the card manufacturer.
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#6
strykerofchaos

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What is the make and model of the present PSU?
Im sure you are aware that 700W is more than enough and the 24 amps on the +12V rail is bang on the button (you did mean +12 and not +3.3V didn`t you).

System Requirements Minimum 450W or greater system power supply (with a minimum 12V current rating of 24A)

Courtesy of the card manufacturer.


No..for my +12V1 it's 21A and +12V2 it's 22A...so I guess it is a power issue.
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#7
phillpower2

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Very possible that you are right in your assesment of a power issue then!
What is the make and model of the present PSU? Can you post this info for us.
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#8
strykerofchaos

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Yeah, it's a Xion Xon-700p12n

Looking at a new power supply now. I googled the make/model and turns out it's not great. bought this desktop last year off newegg (iBuypower)
I'll just have to figure out how to install it next!
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#9
phillpower2

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Here is a video showing you "how to" swap a PSU, what it doesn`t tell you is remove the power cord from the wall first;
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#10
strykerofchaos

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You are a life saver. ^_^
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#11
phillpower2

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We aim to please :D
Had a look at a review of your 700W by respected PSU forum johnnyguru.com go straight to page 4 Summary;
http://www.jonnyguru...Story4&reid=109
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#12
strykerofchaos

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Yeah, that is a slightly different model, but I doubt the review would be any different.
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