[markus1980]

Hi!

I was just browsing amazon when a box popped up saying Windows Explorer had stopped working.

Then a blue screen appeared with STOP: C000021 unknown hard error systemroot\system32\ntdll.dll

The laptop then shut itself down and now won't reboot at all (not even in safe mode, last known good configuration etc).

I have a Dell laptop, it's 18 months old, Windows Vista and never had a problem with it before now. I probably did once have a recovery disk but haven't a clue where it could be or if it's still around.

Is the laptop dead or can the problem be solved?

Thanks

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Test the RAM first:

Memtest86 - A Stand-alone Memory Diagnostic
http://www.memtest86.com/

Instructions: http://www.playtool....st/memtest.html

[SpywareDr]

Test the RAM first:

Memtest86 - A Stand-alone Memory Diagnostic
http://www.memtest86.com/

Instructions: http://www.playtool....st/memtest.html

[markus1980]

Thanks for the reply, but I can't download a program if I can't get onto the laptop. The only other device I have is my iPod.

[SpywareDr]

AFAIK there are no computers with some kind of "Magic FixIt" button.

So, in order to figure out what's wrong with, and then repair your computer is probably going to require various software tools and the Operating System on bootable media.

If you don't have a way to get, create, and/or borrow these items, you have at least three options:

1) Ask your friends to help you.

2) Take/send it to a reputable computer repair shop.

3) Get rid of it and buy a new one.

[markus1980]

there are no computers with some kind of "Magic FixIt" button.

I wasn't aware that I said there was but thanks for the advice anyway.

[SpywareDr]

You're welcome.