I was just browsing amazon when a box popped up saying Windows Explorer had stopped working.
Then a blue screen appeared with STOP: C000021 unknown hard error systemroot\system32\ntdll.dll
The laptop then shut itself down and now won't reboot at all (not even in safe mode, last known good configuration etc).
I have a Dell laptop, it's 18 months old, Windows Vista and never had a problem with it before now. I probably did once have a recovery disk but haven't a clue where it could be or if it's still around.
Is the laptop dead or can the problem be solved?