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WD external hard drive problems


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#1
sliding9

sliding9

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OK, I plugged in a kodak video camera (like a flip cam) a z18. The software uploaded from the camera and all was well. However I tried to download videos and the screen just blinked and went blank. Then I got it to work. Tried to upload another video and it had a software update. Did that and it went blank again. I was uploading the video to my external hard drive which was working fine until it went blank. Now the external hard drive is not working on any computer. Tried it on xp and vista no luck. Is there any way to get my files recovered.
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#2
phillpower2

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Hi sliding9

Now the external hard drive is not working on any computer. Tried it on xp and vista no luck./ Is there any way to get my files recovered.

Some free data recovery programmes can be found here http://www.snapfiles...tarecovery.HTML and here http://3d2f.com/tags...sh/disk/repair/ I recommend you try Recuva 1st as it has a good success rate.
What does this mean, no power or the drive is not detected in "My Computer" or "Device Manager" the data recovery is dealt with above but we obviously need to get the drive working first if we can, if we can`t it will require the services of a data recovery specialist but we warned this is expensive. What model WD is it?
You havn`t provided any details about your computer which makes it harder to help so provide what you can, is this a laptop or desktop, custom built or brand name such as Dell, HP, Sony etc if so provide any model name and/or No, any add on card, MB and PSU details will enable people to help you better.
My 1st thoughts are a power issue ie the video cam drained too much system power and when it disconnected it may have caused a surge which has knocked your external HDD out, this is only a guess though.
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#3
sliding9

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Well, I finally figured it out. Believe it or not. I had never unplugged the power source to wd external hard drive. So I tried it and plugged it back into my computer and thank you Jesus it worked. I forget that God is good all the time. Thanks phillpower2 for your reply. I hope everyone else's problems turn out to be this simple of a fix.
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#4
phillpower2

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That is excellent news and thank you for posting the solution as simple as it was, sometimes the simplest things do get overlooked they then become difficult if that makes sense :D anyhow glad it is sorted ;)
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