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computer gets stuck


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#1
sohailahmed

sohailahmed

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My computer gets stuck when I ever I try to open any application like word. The mouse pointer is not getting stuck. At this time I am not able to see the task manager also. Recently I added RAM to the pc. Please suggest any solution.
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#2
rshaffer61

rshaffer61

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Hello sohailahmed.... Welcome to
GeeksToGo, :D
;) ;)

I'm sorry to hear about your issue. We will try to help you resolve this as soon as possible.
  • Please understand we are all volunteers and we are not here all the time.
  • Sometimes it may be a extended amount of time to get back to you. If it has been
    more then 3 days please shoot me a PM and I will try to get back to you quickly
    then.
  • Please do the following and supply the requested information as needed. If you
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    make sure they will not cause any further issues.


Since you stated:

Recently I added RAM to the pc

Did the freezing start right after you installed the new memory?
Did you install the new memory with the old memory?
Is the new memory identical in specs as the old memory?
Have you tried taking the new memory out and leaving only the old memory in?
What about taking out the old and just using the new memory?
Have you run any diagnostics at all to find the reason for the issue?
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