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increasing number of BSODs (tcpip.sys, ntoskrnl.exe)


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#1
Emanuel

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Greetings,
I've been putting up with what I thought were random BSOD restarts, but having endured 7 in the last 6 days I thought I'd make some time to find out what's wrong.

It seems to occur when I'm on I.E. (v8.0.6001.18702)
Avast antivirus and Malwarebytes' scans come back empty.

I've attached a .txt file with info from the MiniDump files, but it seems like the "tcpip.sys" file is the biggest offender and produces the "DRIVER_IRQL_NOT_LESS_OR_EQUAL" error most often.

Any advice? Do you need more info?
Thanks in advance for your time and effort.
Emanuel

Attached Files

  • Attached File  BSOD.txt   27.45KB   282 downloads

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#2
Artellos

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This sounds a lot like memory issues, to be quite honest.

Please download Windows Memory Diagnostic,
Save it to somewhere you will remember.

Preparation
After downloading the tool, run it and accept the EULA.
You will be asked to either make a floppy disk or create a CD image.
If you want to use a floppy disk, insert a floppy disk and hit the top button.
If you want to use a CD then hit the bottom button and save the 'windiag.iso' to a place you can remember.
Once you have saved the 'windiag.iso' you will have to burn it to disk, a good program to use is ISO Recorder.

Starting the Diagnostics
Now you should have the CD burnt or the floppy created. The next step will be to run the diagnostics.
Insert your CD or floppy and reboot the computer. You should get prompted to boot from the CD or floppy.
If you didn't get prompted to boot from CD or floppy you will have to change the Boot Order in the BIOS so that CD or floppy comes before the hard drive.

The Results
Once the Diagnostics start running, let it run for about 4 full passes. Preferably overnight.
When the scan has done 4 full passes, or an overnight scan, look at the bottom of the screen.
The bottom of the screen will indicate if any errors have been found.
If errors have been found please check how many under the "results" part of the bottom table.
You can then reboot your machine by pressing the 'X' key.
Please report back with your findings.

Regards,
Olrik
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#3
Emanuel

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Thanks for your response, Artellos/Olrik.
I have a netbook with no CD drive so I thought I could use a USB key as a "floppy" but I can't, so I haven't been able to run the diagnostics you suggest.

However, on an interesting side-note to my original problem, I am now 99% confident that the BSODs only appear when I'm on browsing the internet on I.E. not when I'm on Firefox, using Word or doing anything else.
I wonder if downloading a newer version of I.E. (9?) would solve my problems.

I'll see if I can get my hands on an external CD drive in the next few days and then run those diagnostic scans.

Edited by Emanuel, 10 January 2011 - 09:20 PM.

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#4
Artellos

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However, on an interesting side-note to my original problem, I am now 99% confident that the BSODs only appear when I'm on browsing the internet on I.E. not when I'm on Firefox, using Word or doing anything else.
I wonder if downloading a newer version of I.E. (9?) would solve my problems.

It wouldn't hurt to try updating. However IE9 is still in Beta so I would recommend installing IE8.

Keep me posted and we'll get through this. :D

Regards,
Olrik
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#5
Emanuel

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I currently have IE8 (v8.0.6001.18702) and I'm pretty sure I've kept up to date with patches and Microsoft updates. I wonder if some part of IE hasn't become corrupted. I've run anti-virus & malware scans and everything comes up empty. Maybe I should uninstall and reinstall IE8. Or just screw IE altogether and try Google chrome. Thoughts? I just find that some (older) sites run better on /were made with IE in mind.

I'll let you know when I can get an external CD-drive.
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#6
Artellos

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IE shouldn't cause BSOD's though ;)

I'd appreciate the diagnostics if it's possible.

Keep me updated :D

Regards,
Olrik
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#7
Emanuel

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Hi Olrik,

I finally ran the Windows Memory Diagnostic and let it go for 5 full passes: no errors were reported.

Since my last posts I've been online only while using Firefox and I've been virtually BSOD free (whereas before I was having problems while using IE).
But my Firefox "luck" has run out just a bit because I've had one BSOD while running it, and another while running my Blue Coat K9 Web protector (which I use in addition to Avast). Here's some of the info from those BSODs:

Mini011011-01.dmp 10/01/2011 4:19:48 PM KERNEL_MODE_EXCEPTION_NOT_HANDLED
The problem seems to be caused by the following file: bckd.sys
*** STOP: 0x1000008e (0xc0000005, 0x00000000, 0xac9498c0, 0x00000000)
*** bckd.sys - Address 0xb87b685b base at 0xb87ae000 DateStamp 0x4b22cd03

Mini011711-01.dmp 17/01/2011 9:39:52 PM PAGE_FAULT_IN_NONPAGED_AREA
The problem seems to be caused by the following file: aswSP.SYS
*** STOP: 0x10000050 (0xba4d4044, 0x00000000, 0xb7f20d8d, 0x00000000)
*** aswSP.SYS - Address 0xb7f20d8d base at 0xb7f1d000 DateStamp 0x4d2ebaa7

Any thoughts?
Thanks,
e
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#8
Artellos

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Hello Emanuel,

I am very sorry about the very long delay in my posts. As I said in the PM I was moving into my own appartment. :D
Gladly, the move is all done and we've settled now, so I am back in business :D

Since you mentioned in your PM you really don't have any BSODs when avoiding IE.
I find it odd that using only IE will cause a blue screen.

During some of my searches I came across this article from Microsoft, maybe you can try that fix.
http://support.microsoft.com/kb/318378

Regards,
Olrik
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#9
noknojon

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Hi -
You can use this program as it will show the areas that cause the BSOD's -

Please download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

Thank You -
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