I have a Gateway Lap top M series, and the computer has been at Best Buy for longer than I had it in my home. Had I know how incomeptent they were, I would have never have bought a stupid protection plan.
Anyways, I have had the hard drive replaced twice, the heat sink replaced, and various other stuff that I know little about. My computer was just fixed and given back the 2nd week of December, and within two days, my computer just crashed and died and wouldn't turn on. I did everything I could from safe mode to restoring from a previous point, and nothing worked. I let it run over night, restart it, and it was like it never happened and started right up.
Let me tell you, I have not downloaded any programs except the basic programs (adobe, microsoft word, etc)so I don't see how a virus would cause this.
Yesterday, I was watching a YouTube video and chatting with a friend on Facebook when everything froze. I waited about 20 minutes and tried to pull up the task manager, but nothing worked. I had to turn the computer off using the power button and when I did, I got the blue screen of death.
I turned it back on and it told me that this:
I had to do a complete system restore or installation (Whatever it is called) and then somehow researched how to get my wireless driver back on my laptop, as I had no wireless capabilities.
Let me know what else I can do to give more info. I was told by best buy that if I take my computer in once more, they had to replace it, but I would like to know the root of all of this if possible. I have seen some sites that say a faulty power supply/connection could keep killing hard drives, but now I see this message, so I know it is only a matter of time before this sucker is gonzo.