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DVDRW and CD player Not Found (a Code 32)


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#1
ZiaMan

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Wanted to install new printer (Canon MX870) software and found that both DVDRW and CD no longer found. Has Yellow Exclamation next to devices under Device Manager. Had received "A driver (service) for this device has been disabled. An alternate driver may be providing the functionality (Code 32)."
Actions I have already tried but have not successfully reinstalled driver nor finding devices:
1. Uninstalled both DVD and CD under Device Manger and restarted PC, but still have Yellow Exclamation.
2. Followed these steps suggested under other G-t-G topics in this forum:
a. Tried the Microsoft "Run Now" at http://support.microsoft.com/kb/314060, but after running program it comes back and tells me the device can' be found.
b. Tried the "Restore Missing CD Drive Patch" and after running prog and restarting PC, still had yellow exclamations.
c. Tried uninstalling the Primary Channel and Secondary Channel under IDE ATA/ATAPI in Device Manager, restarted PC, but still have Yellow Exclamation.
3. Went to Lite-on iste to download DVD drive and when try to download, get pop-up that lite-on DVD device can't be found and driver will not download.

DVD: Lite-on DVDRW SOHW-1693s

PC: Compaq Presario S4300NX

Would like some advice on what to try next.
Thanks..
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#2
Alzeimer

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Have you tried to switch the IDE cable (or sata) for another one.
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#3
ZiaMan

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Had previously reseated the connections but have not tried replacing. Can give that try tomorrow and give update.
Thanks..Z
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#4
ZiaMan

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Replaced IDE cable with new one. Same results - Yellow Exclamation on Device Manager. Tried uninstalling again and restarting, but again same yellow exclamation status.

After trying all this and DVD still not recognized, nor can I update driver - is this indication that the DVDRW needs replacing?
Any help or further steps to try would be appreciated.
Thanks

Edited by ZiaMan, 09 January 2011 - 01:57 PM.

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#5
ZiaMan

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Replaced Lite-on DVDRW with new HP DVD1270 (SATA). Took out old CD-ROM and also unhooked Lite-on. Installed HP DVD1270. Not recognized. Still get Yellow Exclamation under Device Manager next to "HP DVD Writer 1270d", with the Code 32 error explanation.
Are there Registry issues going on here, or something else?
As noted above, have tried without success the "Broni Instructions" from other topics re: unfound DVD/CD drives, at a lost as to what to try next.
Suggestions for next steps being sought.
Thanks..Z
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#6
ZiaMan

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Found solution on own at this link (as well as others). Followed registry edit instructions and after reboot, DVD being recognized.
http://www.windowvis...and-code-19-60/
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#7
Alzeimer

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Glad to know you found a solution and letting us know how you did it, it might help others in the future with a similar problem.
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