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windows vista blue screen


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#1
tonyboy9

tonyboy9

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hi, i keep getting a blue screen every few times i start up my pc and after the "lauch repair" option is selected, it gives me the following details for analysis while stating it has recovered from an unexpected shutdown. any help with understanding the problem files and any pointers to resolve this issue would be appreciated. my operating system is windows vista.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 2057

Additional information about the problem:
BCCode: c000021a
BCP1: 916EB280
BCP2: 00000000
BCP3: C0000001
BCP4: 00100538
OS Version: 6_0_6002
Service Pack: 2_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\Mini010911-01.dmp
C:\Users\Carmen\AppData\Local\Temp\WER-358661-0.sysdata.xml
C:\Users\Carmen\AppData\Local\Temp\WERD632.tmp.version.txt

Edited by tonyboy9, 09 January 2011 - 05:58 AM.

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#2
phillipcorcoran

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Faulty RAM can trigger the BCCode: c000021a error, though it's by no means the only possible cause.
Test the RAM using a utility which doesn't require Windows: http://memtest.org/
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#3
tonyboy9

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RAM tested fine so i've booted a Last Known Good Configuration as it seems to be a registry error. hoping that works! thanks for your reply!
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