I have am also pretty sure that the root of this problem goes back to am incorrectly removed or missed malware. I have seen evidence of two different "system tool" type software but I am not able to determine of these files are just leftover files or still running.
MalewareBytes is not finding anything in a quick scan but the database is 20 days old and I cannot update it.
There may be other issues but so far the total inability to connect to the internet is the only one I am running into.
The OTL report is attached.
Jodie B