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windows won't boot


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#16
rshaffer61

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Get the screenshot and then if you have a flash drive save it to there then attach it to your post from that.
If no screenshot is available then you can just let me know if there are any yellow exclamation marks or red X's in the list.
We can then start working on them to resolve those issues.
The mouse seems to be as you said faulty and a replacement is the resolution for that.
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#17
bluesboy2000

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The following are marked with yellow

media auto controller
media controller
media controller
multimedia controller
multimedia video controller
PCI simple communications controller
universal serial bus (usb) controller
video controller (vga compatible)
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#18
wizzy2k5

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Hello

Download and install everything on this page and report back with anymore yellow marks although these should sort that out.

Edited by wizzy2k5, 21 January 2011 - 02:55 PM.

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#19
rshaffer61

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Wizzy2k5 beat me to it. :D
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#20
bluesboy2000

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I've downloaded onto a flash drive now how do I upload to the Gateway
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#21
rshaffer61

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Copy all the files to your desktop or go into device manager and right click on each item one at a time and tell it to update the driver. When it asks where to look point it to the flash drive or the desktop depending on where you have them.
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#22
bluesboy2000

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Sorry but how do I get to device manager
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#23
wizzy2k5

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  • Click start and goto run
  • In the run box type devmgmt.msc and hit enter
  • Then the device manager will show up

Edited by wizzy2k5, 21 January 2011 - 04:07 PM.

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#24
rshaffer61

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That is where you got the list you posted in post 17
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#25
bluesboy2000

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Once I get to device manager it's not clear what to do
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#26
rshaffer61

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Right click on the first entry with a yellow exclamation mark. Then click on Update driver
When asked where to look then point it toward where you saved the drivers you downloaded earlier.
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#27
bluesboy2000

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Started this and now my curser freezes
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#28
rshaffer61

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Is your mouse USB? If so then you need to get this one first

universal serial bus (usb) controller
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#29
bluesboy2000

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No its the round pin type plug and I can't do anything with my mouse not working. The usb port was the one I installed first
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#30
rshaffer61

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Have you tried rebooting as sometimes it can just be a glitch.
Also never disconnect a PS2 mouse like you have while the system is running as they can short out.
If no mouse to use then you can use control + alt + del to bring up the Task Manager
Then using the Tab key you can switch between the areas you need to be.
Just tab to the shutdown or restart command in the Task Manager and then click Enter
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