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Windows 7 messed up.


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#1
iron mum

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Hi there, I'm hoping someone can help me with this problem. I have windows 7 in 64 bit and I found it very stable till today, the problem is that I switched the computer on and found my AVG wasn't working then found that none of my programs will open..ie...photoshop, office 2007, tune up utilities and so on. Each on I click on gives me a pop up saying there is an exception, I also find her sluggish and difficult to respond. I'm afraid I don't have any more information than that. I have done the usual, got the computer to try and repair with no luck. I had the disk do a system restore (Only way I could do it) which didn't fix the problem.
Will post more information when I have it but any ideas or advice will be welcome.
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#2
iron mum

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After trying the usual yesterday, Hard drive scan, system restore I still had the problem so today I have her in safe mode with the plan of scanning with malwarebytes except the program won't open. I unistalled and then went to reinstall but the program won't open. Did the same with Super antispyware but got that to run fine and is now scanning. Whatever is wrong in safe mode some programs will now open (Photoshop) but others won't. I may be doing a clean install yet.
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#3
iron mum

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It seems that all the exe files have been wiped or damaged which made me think Virus but if I right click and try to 'run as administrator' they still won't open. Just in case I'm following the advice found here in the Virus section so will see what happens.
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#4
rshaffer61

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I had the same issue 2 years ago and it did turn out to be a nasty infection.


I suspect that you have some malware on your computer causing issues that we are not able to solve through means we can use here in the Tech Forums. I suggest you read the 'Start Here' topic found here. With these self-help tools you have a high chance of fixing the problems on your own. If you are still having problems after following Step 3 of the guide, continue with Step 4 and 5 and post in the Malware Forum. If you are unable to run any programs, Please create a topic stating what you have tried so far and that you are unable to run any programs. Also, Please do NOT post the logs in this thread.

If you are still having issues after the malware expert gives you a clean bill of health, Please return to THIS thread and we will pursue other options to help you solve your current problem(s).
Add a link to this topic so that malware tech can see what steps have been taken here
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#5
iron mum

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Having followed the instructions found HERE I am still none the wiser and still without programs. I did manage to get Malware to scan from my stick but it found nothing. VIPRER rescue found one item and removed it but uSeRiNiT.exe won't open neither will any of the others Iv'e tried so I'm cutting my losses and wiping the drive in the morning. Whatever is wrong its affected all my exe files and antivirus and such so probably a clean start would be better.
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#6
iron mum

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Hi rshaffer61 and thanks for your help. I followed the instructions found HERE but it seems to have no luck. Malware would only scan from a stick and found nothing. VIPRE Rescue found one and removed it but as for the others like rkill and exehelper neither would open. As I don't know exactly what is in my computer I don't really know where to go from here, except back up my photos and such and wipe the drive.
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#7
rshaffer61

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Depending on the infection there are certain files you may not be able to backup.
Photos should be ok.
The only sure way to clean the system without using the malware techs assistance would be to do a complete fresh install which would mean blowing away the partition windows sits on.
Then repartitioning the drive, format it and then do the fresh install.
Is this a name brand system like Dell or Compaq or is it a custom built system?
Do you have a Genuine Full OS Installation disk or a Recovery disk supplied by the manufacturer?
If you have neither and the system is a branded system then there may be a Recovery Partition already on your hd and with any luck it has not been affected by whatever is causing your issue.
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#8
iron mum

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Hi rshaffer61, I built the computer and my operating system is a Genuine one. I know that most of what I have will be lost but would like my Photo's, the stories I write, collage work and (Blush) certain Sims 2 files. Unfortunately I don't have a partition as I am planing another drive for backing but haven't got it yet.
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#9
rshaffer61

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photos, stories and collage work should be ok but the sims files if they are in dat form you may have a problem. Again since we have no verification if there truly is a infection or what kind I am only speculating at this point.

Yes there is a partition on your drive even if it is just the OS that is on the drive. There has to be a partition for the drive to be formatted and then a OS installed on it.
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#10
Shaikh NOman Nasir

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Hello There..!
I've been facing a problem since a week ago.
The windows is showing an error on solve pc issue flag.
my windows security center is turned off.
when ever i try to turn it on .
it says " The windows security center can't be started "

i've tried every thing.. i've select the automatic option on the services windows

but still it doesn't work and i don't get any error when i select automatic then click on start and then ok .. it starts but after 2 or 3 seconds it again get desabled
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#11
rshaffer61

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Direct to Shaikh NOman Nasir
Though I seldom answer a bump like this on someone's topic I will tell you that your situation looks like a possible infection that is disabling your AV.

I suspect that you have some malware on your computer causing issues that we are not able to solve through means we can use here in the Tech Forums. I suggest you read the 'Start Here' topic found here. With these self-help tools you have a high chance of fixing the problems on your own. If you are still having problems after following Step 3 of the guide, continue with Step 4 and 5 and post in the Malware Forum. If you are unable to run any programs, Please create a topic stating what you have tried so far and that you are unable to run any programs. Also, Please do NOT post the logs in this thread.

If you are still having issues after the malware expert gives you a clean bill of health, Please return to THIS thread and we will pursue other options to help you solve your current problem(s).
Add a link to this topic so that malware tech can see what steps have been taken here
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#12
DaffyKantReed

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Boot from a Linux live CD then drag and drop your precious files to a USB thumb drive.

http://blogs.compute...ws_users_rescue

Knoppix will work as will Ubuntu or most any distro.



http://ftp.heanet.ie...esktop-i386.iso

Download the file above then burn the ISO file to a CD or DVD.
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